Online / Telephone Banking That Fails

Click here if this is your business
★☆☆☆☆
1.3 / 5
8% of users recommend this
Click here if this is your business
  • Ease of Use

  • Value For Money

Kennedy244's review of Barclays Online Banking www.barclays.co.uk

★☆☆☆☆

“Online / Telephone Banking That Fails”

Written on: 04/08/2020 by Kennedy244 (1 review written)

Tried to pay a bill online only to find that the online system does not recognize my ID. Never mind I thought I will call the online service that is automated. well this has proven most frustrating, I'm answering automated messages with NO and it selecting YES. Eventually after going around in circles for ten minutes I am put through to a automated message that says that I am now being redirected to a customer service representative. I have now been waiting on the phone for 61 minutes forced to listen to music that any lift would be ashamed to play. The service is utter utter rubbish and I will be closing my account when I can get through. Staying with NatWest who seem to offer a service and not a Barclays clock watching service.

  • 6 - 12 Months

    Used service for

  • Ease of Use

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0