Motor Trade Direct (Post 2013) Reviews - www.motortradedirect.com

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★★☆☆☆
1.7 / 5
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Media Gallery for Motor Trade Direct - www.motortradedirect.com (Post 2013)

Motor Trade Direct - www.motortradedirect.com (Post 2013)

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Latest Reviews

★☆☆☆☆

“Backstreet brokers”

Written on: 10/08/2018 by NelsonGustafson (1 review written)

Seriously unprofessional company. When you call there is no need for you to speak as they presume everything about your business then are unwilling to change their minds. Speaking to them is more a vocalised wrestling match than a quote! Would it waste your time… Read Full Review

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★☆☆☆☆

“Do not buy from Motortradedirect them they took...”

Written on: 05/07/2018 by Kami65 (1 review written)

Do not buy from Motortradedirect them they took £500 and never returned it. Do do trust them and do not hand over your bank account details .. big mistake … Read Full Review

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★★★★★

“Good quik frienly”

Written on: 03/11/2015 by Buzzc (1 review written)

Only been a few days since took my policy out telephone team were very helpfull and informative the first team member i spoke to listened to my needs and found a sutiable policy to suit me after explaing to him the problems i had had with my previous insurer he asured me i would have no problems like that with the underwriter that they had placed me with lets hope the service continues to be as has been so far … Read Full Review

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Buzzc's Response to Buzzc's Review

Written on: 03/11/2015

This review was for motor trade direct insurance not car sales like the other reviews on this page

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★☆☆☆☆

“avoid like a killer disease”

Written on: 08/10/2015 by pabb1 (1 review written)

took out a motor trade policy with fresh insurance last year, called them on march 2015 to ad a vehicle to my policy, paid £10 for this to be done over the phone, and also sent an email for it to be done, received a letter from DVLA in June telling me I had been fined £50 for said vehicle being driven without insurance, called fresh to be told vehicle was insured, another letter in sept 15 saying fine was now £100, called fresh again to be told I never contacted them to put the vehicle on m… Read Full Review

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Pabb1's Response to pabb1's Review

Written on: 09/10/2015

I meant to say in my review that the woman that I dealt with in the end couldn't have done enough for me and got the matter in hand resolved, the other guy I got an apology from was very well mannered and also tried his best for me, the rest of the time was just getting fobbed off.

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★☆☆☆☆

“Just terrible service”

Written on: 25/08/2015 by cheshirealfa (1 review written)

Motor trade insurance made difficult ! These people have absolutely no idea. In the end I had to call the insurer direct as Fresh ( Motor trade Direct ) cant even answer a phone !! I have lost a week of my life trying to give them different pieces of documentation only to find that their E-Mail went down and they lost them. It takes 15 minutes minimum for them to answer the phone and then the staff don't seem to understand and in one case just damn rude ! Honestly, avoid this lot at all costs… Read Full Review

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Freshinsurancegroup's Response to cheshirealfa's Review

Written on: 14/09/2015

Hi. We're sorry to hear of your dissatisfaction with Motor Trade Direct.

Unfortunately we had a critical issue with our email servers in August. This led to a higher than normal volume of calls. We strive to answer calls as quickly as possible and achieved a high call-answer in August despite the higher demand. We have a number of different ways we can be contacted - including social media via Facebook and Twitter if customers are facing difficulties with the traditional means of contact.

We apologise for any inconveniences caused during this time - our email servers are now fully functional and call volumes have returned to normal.
With respect to the individual who was rude, this does not meet with our usual high standards of customer service, and we would welcome further information on this case. Please email us with your name and postcode and we can look into this for you.

Fresh! Insurance Group

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★☆☆☆☆

“JUST USELESS WITH CLUELESS STAFF!”

Written on: 30/07/2015 by trebor1956 (4 reviews written)

I have been in the motor trade for over 40 years and I can tell you with absolute certainty that this shower has absolutely no idea. DO NOT GO NEAR THEM unless you want to continually beat your head against a brick wall, no one that you speak to has any idea! I have not published this review anonymously… Read Full Review

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