customer service stinks!! Hospital food!

A large group of pensioners booked rooms at this hotel and were treated like 2nd class citizens because they didnt book through shearings holidays. Firstly their bus was not allowed to park at the hotel and had to park way out of whitby and the driver had to get a taxi to the hotel. Pensioners were expected to carry their own cases to their rooms, no help or porters available. Also, a different menu was given to non-shearing customers. Food was poor. Hospital food. You are suppose to be treated special when you go to hotel, but it was as if they didnt want the custom. They didnt acknowledge that the pensioners where suppose to be on their holidays!! would never go back!