Don't Stay At This Hotel

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Guest's review of Scarborough, The Grand Hotel

★☆☆☆☆

“Don't Stay At This Hotel”

Written on: 25/07/2020

This hotel is almost uninhabitable. The exterior of the building has been taken over by seagulls who are nesting on almost all of the window ledges. Their droppings are never cleaned up or hosed down and are all over the pavement and windows. The smell at the entrance is horrendous and the noise is dreadful. We paid extra for a Premium Room but I would say it wasn't fit for human habitation. There was mould everywhere, chunks of plaster missing from the walls etc. The windows to the shared balcony were streaked with bird droppings and the lock was extremely inefficient. When we opened the full length windows, we found empty beer cans and a glass full of tab ends on the balcony floor. The Reception staff were friendly and welcoming but failed to take our booking for dinner correctly and when we turned up at the Restaurant, we weren't booked in, so had to go out for food. We had been asked to book a time for breakfast but we decided to check our booking and found that hadn't been passed on to the restaurant either. Luckily we were given another time and we were very pleased with the standard of food and service. We were booked in for 3 nights but after the first one we decided we weren't prepared to stay any longer and booked into a nearby hotel which was cleaner and cheaper. The Grand refunded us for the two nights we didn't stay and were terribly apologetic but I got the impression that it wasn't all that unusual for guests to leave ahead of time. On our way out, we passed a guest on the front steps - she was in her dressing gown, smoking a cigarette and coughing loudly. We decided we'd made the right decision. It can't be too long before this hotel is closed down. The building is uncared for and in desperate need of renovation and refurbishment. The Health and Safety of guests is being undermined by the worrying seagull problem and something should be done about it without delay.

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