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  • Value For Money

Jadean's review of Gran Santa Ponsa Apartments



Written on: 20/09/2012 by Jadean (1 review written)

Unfortunately it is with some regret that I have to write this email to complain about our recent holiday. My friends and I booked this for my birthday and, to be quite honest, we couldn’t wait to get home.

The Gran Santa Ponsa Apartments did not live up to the reviews on Low cost Holidays website and we were so disappointed. Ive listed below some of the complaints that my friends and I noted whilst we were there:

The items listed below were not only in one room, my friends and I occupied two rooms, we asked for two rooms near each other, but unfortunately we weren’t even in the same side of the building:

Although the rooms were “fairly” clean on arrival (we didn’t arrive until late evening), the paperwork stated that the cleaners would come into the room every 2 days. This didn’t happen. The cleaner didn’t clean at all. The bins weren’t emptied, the towels weren’t changed, no floors, bathroom, nothing was cleaned at all. We did it all ourselves, which you want to get away from on holiday. There were no sanitary bins provided in the bathroom, which caused a problem. The toilet was disgusting, and hadn’t looked like it had been cleaned for months. The towels in the bathroom were actually stained. We ran out of toilet roll on the 3rd day and more or less had to beg for more.

The sheets on the bed had very nasty marks on them, and the blankets provided actually smelled of sick.

There was only one chair for the balcony, which was supposed to be for 3 people. The radio in the room didn’t work the whole time we were there, even though we asked if someone could look at it. There was no coffee machine in the room, as stated in the review. Plus, there was only 1 mug provided in the room that was for 3 people!

We were all inclusive for the week we were there……….there was NO vegetarian food at all – all week! When we asked if there could be something else for non-meat eaters, we were told we could have salad, which comprised lettuce, tomato and cucumber. Even the desserts were made with gelatine, no good for veggies. The quality of the food in general was awful – none of us are used to eating poor quality food and it was really really bad. The bar snacks consisted of: a plate of chips, a hot dog or cheese sandwich – THAT WAS IT. If you wanted anything else, you had to pay. No ice lollies were included in the All Inclusive, just a very small pot of ice cream that was filled with ice particles. We even had to pay for a BOTTLE OF WATER!

But – to top it all off………..our first day sitting round the pool there were children running around with nothing on, which is fine…….but one decided to “poo” on the floor AND in the pool, which the family of the child thought was hysterical. The lifeguard came over to tell the family (who were sitting at the pool bar with other holiday makers, eating lunch), the father picked it up and began showing it to everyone round the pool. Not one person made any attempt to disinfect the floor or get everyone out the pool. It was disgusting. The same evening – there were a LOT of people still sitting round the pool singing and shouting at the top of their voices till almost 4am – no-one asked them to keep the noise down, even though other people in their rooms were asking them to be quiet. Plus, we were being charged for a parasol round the pool too.

On our last day our rooms had to be vacated by 12 noon. Our flights weren’t until late in the evening. We had no-where to store our luggage, or get changed, except for the one single toilet (the only toilet available for everyone staying at the apartments) that was next to the pool.

We ended up not eating or drinking at the Gran Santa Ponsa, and also ended up going to the beach every day, because we felt the pool area was dirty. We spent over £100 for the week on sun loungers for the beach and we all had to draw more money out of our accounts to pay for food and drink for the week.

We were so disappointed and felt that my birthday and the only holiday ive had for nearly two years has been totally ruined.

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