Do not rent this villa until you read this review

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delglasgow's review of Pissouri Village

★☆☆☆☆

“Do not rent this villa until you read this review ”

Written on: 28/02/2013 by delglasgow (1 review written)

I have taken some time to write this review but I think it is important that people should know how bad this villa and the owners are in dealing with their customers. My family and I have rented holiday villas on at least a dozen occasions over the last 20 years, and most have been good, some were excellent. On the rare occasion when we have had a problem the local agent dealt with the issue and we carried on and had a great holidays, and I have never required to write a negative review as a result.

We want anyone who reads this to know that Pissouri is a beautiful place and we would think about going back for another holiday. We rented Jacaranda villa in the summer of 2012 for 2 weeks. The villa is very near Pissouri Village and easy walking distance to most restaurants, shop and bars in the village. This is the only positive thing I can say about the accommodation.

One of our criteria is value for money but with the experience we have this does not mean that we go for the cheapest option and we are prepared to pay the market rate for a good quality villa. The interior has been poorly maintained and the kitchen and main bathroom in particular are in a bad state. Villa Jacaranda is old and dirty and it is certainly not a luxury villa as described on the website. When we arrived we immediately saw that the pool was dirty as there was a scum around the lining at the top. It seemed to be sun oil from previous use. The house was just as bad there were dirty dishes in the kitchen cupboards, hair in the drains of the showers and the floors were covered in dirt and dust. It looked as if the villa had not been cleaned for months. The main bathroom was filthy and had mould all the way around the bath taps and the shower curtain. The 2 bedrooms that were described as “twin rooms” had bunk beds that had been separated. There was also rubble lying in the garden behind the extension.

The owner’s wife called at the villa at the villa to speak to us. We asked for the house and pool to be cleaned. We were told that this was not possible to have the house cleaned and that it would be too difficult to clean the pool. We took the decision to move to another villa and carry on with our holiday which we enjoyed. However this review is just to inform anyone else who is thinking of booking Jacaranda Villa to seriously consider alternatives in the area.




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Jacaranda-Villa's Response to delglasgow's Review

Written on: 24/12/2016

This booking comprised of two different families both from Glasgow who arrived mid afternoon rather worse-for-wear - and remained that way for most of their stay - contacted me upon their arrival demanding a refund because there were not enough flowers in the garden. My wife met them and confirmed they were unsteady on their feet; she took them round the property, they then realised it was over a thousand square meters of garden with flowers and mature fruit trees. We investigated all of their complaints - many of which were totally ridiculous - and found that not one of them could be justified in any way. Sadly, there was no appeasing these two couples as their sole intention was to get a cash refund from the start of their holiday; veiled threats about villa reviews were made when they realised that their intentions were not going to be successful.

Although disappointed with this 'review', after speaking with other villa owners in Cyprus who have had similar guests-from-hell, we feel fortunate we've never had such guests beforehand - please see all other reviews concerning this villa including ones after this 'review' - These two couples certainly made quite a name for themselves whilst in Pissouri and doubt they will ever be welcomed back.

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