Worst hotel stay ever!

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Guest's review of Monaghan, Hillgrove Hotel, Leisure & Spa

★☆☆☆☆

“Worst hotel stay ever!”

Written on: 29/07/2016

We booked a short break to relax for 3 days. We asked for a room suitable for someone with a disability & a view at time of booking. We arrived & the receptionist said they upgraded us to the better room 804. So we went up the ramp and to the lift the room was on the fourth floor. A couple said to us they had arrived the day before and the lift was not working They had to carry a pram, bags and children to the forth floor. So the room was very nice and had a nice view. So as we went down for dinner the lift was not working so a member of staff had to come up to top floor and reset the lift. So this happened every time we wanted to go up or down the lift. So we requested another room & they explained we could change the next-day. They give us a choice but could not see inside these two rooms as they were in use. We said room 201 as it used another lift that was 23 years old but working. That's when it went from bad to a nightmare. This room had a view of slates and large extractor fans which constantly buzzed. The room was so hot we had to open the window but this made the buzzing from the kitchen extractor fans unbearable and the smell of cooking food come into our room.Staff were friendly and very apologetic but this did not resolve the problems. Sadly a break required for personal reasons became a disaster. We ended up going to the near by Four seasons Hotel for evening dinner and to sit and relax. Please Hillgrove Hotel, Leisure & Spa understand money for breaks is hard earned i don't want excuses for Lifts and Buzzing noise from kitchen extractor fans just fix them. Sorry i have had to write a review on these problem's but a four star hotel should be above this standard. They seem to only offer words for the poor stays people have had no trying to help resolve the problem's with customers. Ah well back to the Ballyliffin Lodge Hotel & Spa were service & rooms are outstanding.

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