Scruffy, smelly & inept staff

Click here if this is your business
3.5 / 5
From 3 reviews
67% of users recommend this
Click here if this is your business
  • Value For Money

Guest's review of The Rock Hotel


“Scruffy, smelly and inept staff”

Written on: 08/07/2012

This is supposed to be a foremost hotel in Gibraltar.We only stayed 4 nights that was 4 nights too long.
The room (132) smelt to be in the vicinity of the hotel garbage bins. The central ceiling room fan had been disconnected because I was told we had the luxury of aircon. The central room light was not working and even after requesting attention to this nothing happened.
The ancient tv had no remote and the picture was useless. The bathroom had black mould scattered on the tiled area and the toilet seat was falling off. When mentioned to the desk precisely nothing was done. The corridor carpets are filthy and stinking. The balcony area had numerous patches of bird droppings these were only cleaned on request after the 2nd day. Some had obviously been on the tiled deck for days as they were dried in.
When the standard of room was brought to the attention of the desk we had the old chestnut: the hotel is in the process of refurbishment'. We did not see any of this activity.
Had my wife not been feeling to well we would have moved hotel. As it was she went home a day early thoroughly disillusioned.
This hotel clings to its past as though that in itself is sufficient to charge top prices.
Bottom line is it is passed its sell by and so to are some of the staff. Two of my colleagues also curtailed the visits and found elsewhere to stay.

  • Value For Money

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0