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Platja d'Aro, Hotel Planamar
From 2 reviews
0.0% of users recommend this

angelaone's review of Platja d'Aro, Hotel Planamar



written by angelaone on 18/10/2012

Please do not let youngsters go there on their own. This hotel cares nothing for the safety of its patrons. My daughter and her friend booked and arrived at 2am but their booking couldnt be found although they had the booking confirmation. They tried to turn them out but I had to fight to let them stay the night and we could sort it in the morning. They agreed, then threw the girls out in the middle of the night. The girls put up and argument and had lots of english tourist sticking up for them in reception as they felt they were being treated unfairly and no one would listen to them. The hotel then called the police to calm the crowd and the police arrested my daughters friend!!. In tears and not knowing what to do my daughter asked them for the police station directions but they just kept laughing at her and refused to give her the information. She was not allowed back in to pick up her bags, had her friends phone so couldnt leave the hotel till her friend got back, did not know if her friend was going to be gone for hours or days so was left to just sit on a wall outside the hotel with just a little pair of shoes on with no money as her friend had it. It was the most terrifying ordeal and she did not know what to do whether to book into another hotel or just sit and wait there in case her friend showed. My daughter suffers from cyclic vomiting brought on by stress and was vomiting constantly while this was all going on but couldnt even leave to lie down or anything, just had to sit not knowing what to do or where to go. After about 8 hrs the British Consul managed to track down her friend, and my daughter could eventually leave and book into another hotel where she spent the night on her own, really sick, in a foreign country and not one hotel member felt any duty to help this child. This place should be closed down immediately as they put this girl at great risk, out on the streets on her own and vulnerable and it was all due to their own poor booking system. I have been a traveller for many years and have never come across anything like this before. where lives are so casually put at risk. Please do not go there!! Definitely do not let novice travellers go there as if anything goes wrong they will be in big trouble. Apart from that the girls said the only meal they got to try was breakfast (all inclusive) smelt off and the crockery was dirty, The shower box which was a tiny cupboard where you had to put your arms straight down just to turn around in it had mould. The floors were all broken and chipped and the corridors had paint peeling everywhere so believe it is probably a hotel which is coming to the end of its days so has no investment, no standardised training and therefore only attracts the poorest quality employees.

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