Poor hotel & customer service

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Travelodge
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★★☆☆☆
1.9 / 5
From 632 reviews
24% of users recommend this
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  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

Morales12's review of Travelodge

★☆☆☆☆
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“Poor hotel and customer service ”

written by Morales12 on 05/11/2021

Stayed at the Travelodge in Blackpool.
By far the worse Travelodge I stayed in.
Hotel needs a good refurbishment.
Water stains on the ceilings, shower rubbish
Bath plug and chain broken, silicone to bath mouldy,
Lights shining through curtain so unable to sleep,
Breakfast poor, no clean plates, cutlery or glasses,
45 minutes wait for a table for breakfast
Staff not willing to help and Make you feel uncomfortable when bring up issues
Customer services team only offer a complimentary breakfast as good will gesture and think that’s acceptable.

  • Blackpool

    Location of Hotel

  • Bed & breakfast

    Board Basis

  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

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