Room did not match description

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Holloway7's review of Premier Inn

★☆☆☆☆

“Room did not match description ”

Written on: 26/10/2021 by Holloway7 (1 review written)

We booked at 2 night stay at your hotel in Buckingham as this was as described on your website as NOT having air conditioning. This suited our needs as we have previously had unpleasant experiences at your other hotels that do have air conditioning

When we arrived we noticed that the windows in the rooms were sealed, by design, and that the rooms had air conditioning. This was aggravated by the limitations of the system which allow a minimum temp of only 19 degrees, far too warm to sleep. Note that your own website recommends 18 degrees. 

Your complaints team has rejected my claim as the room is not listed as having air conditioning and so a warm room is not accepted. This is not true - the reception staff confirmed on the day that the room has air conditioning, and has twice confirmed by phone to the reception. There are also multiple comments on Trip Advisor to faulty air conditioning at this hotel

Had we known the room did have air conditioning we would not have booked.

Your team has failed to explain how guests can control the room temp if the windows are sealed and no air conditioning is provided! Can you please explain.

  • buckingam

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