Spa break disaster

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★★☆☆☆
1.6
From 7 reviews
14.0% of users recommend this

  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

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Spadisaster's review of Macdonald Hotels

“Spa break disaster ”

★☆☆☆☆

written by Spadisaster on 24/09/2017

We arrived at Macdonald Botley Park looking forward to a relaxing break which our daughter had paid for as a treat. My husband was booked for a massage and I choose a manicure both at 6pm. At 5.30 the spa rang to say we had missed our treatments I pointed out that our booking form clearly stated 6pm but was told this was not what was arranged with them. No manager was available to speak to do we decided to take dinner early and try and make the best of the day. The food was appalling I had to send mine back because the potato was frozen. The staff were sloppy and rude and we will now tell everyone what a disaster this hotel is. Had we not had a drink on arrival we would have driven home and abandoned the trip. Bad show for a large hotel chain.

  • Macdonald Botley Park

    Location of Hotel

  • 23rd Sept 2017

    Date of stay

  • Full board

    Board Basis

  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

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