Disgusted with Accor Hotels

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SimoneBarbra's review of Accor Hotels - www.accorhotels.com


“Disgusted with Accor Hotels”

written by SimoneBarbra on 01/03/2022

I have already paid the Novotel, Nice €739 in 2020. I have a confirmation of this reservation. I could not travel to France due to Covid restrictions in 2020 and again last year in 2021. All they need to do is subtract the amount already paid, €739 and the current price €860 and send me a confirmation of €121! In the last 2 weeks I have sent at least 2 dozen emails to the hotel and to customer services, made phone calls to the Novotel, Nice and to Accor Head Office, Paris to confirm the price to pay on arrival at the Novotel Nice this summer.

There is obfuscation and prevarication but no confirmation.

Can somebody send me a confirmation of my reservation with the correct price of €121 or give me a refund of €739

Are they playing me for a fool or are they plain stupid?!

  • Novotel, Nice

    Location of Hotel

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