Total lack of Customer Care

Click here if this is your business
★★☆☆☆
2.3 / 5
38% of users recommend this
Click here if this is your business
  • Accommodation

  • Customer Service

  • Food

  • Facilities

  • Location

  • Value For Money

Guest's review of Accor Hotels - www.accorhotels.com

★☆☆☆☆

“Total lack of Customer Care”

Written on: 04/02/2020

I joined their reward scheme a few years ago. Don't get to travel often as unable to afford it but when I do have always booked one of their hotels. Been slowly building up points. My husband is due to have heart by-pass surgery shortly and the plan was to take him away for a couple of nights after the op, using the points. Imagine my surprise when I went to the site to find I had no points left. I emailed to enquire and got a response basically saying tough. If you don't use them, they drop off after a year. If you add to the balance, it updates for another year but because it's been more than a year since I could afford a trip away I've lost the lot. Even after I explained the situation, they refused to give them back. Said I would have got an email, but only if I was signed up to receive all their advertising etc. Cannot believe they would not care enough to give them back. Will never be using them again.

If you are commenting on behalf of the company that has been reviewed, please consider upgrading to Official Business Response for higher impact replies.
Report this review
Was this review helpful? 0 0