Wovenhill - www.wovenhill.co.uk

Wovenhill - www.wovenhill.co.uk
★★★★★
4.8
97.0% of users recommend this

Summary

Note from Review Centre: Wovenhill has now rebranded, but was previously known as Furniture Company 247  www.thefurniturecompany247.co.uk
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“As it says on the tin !”

★★★★☆

written by on 09/06/2012

I ordered on thursday all delivered as agreed on the Monday four stars is probably a bit harsh but for 5 stars I would remove the sticky pads from the glass and wipe down the furniture r I wpuld have had the fitter armed with better tools "battery drill" would pay for its self in 3 weeks ask the fitter to put cardboard down on the floor prior to up siding the table top please note it was not the fitter he was new so he hadn't been shown. if the above had been done then 5 star service and the product quality is very good for the money. Thank You Muttonbarn.com

Wovenhill's Comment

Written on: 19/06/2012

We are sorry to hear we lost a star from your review. We equip our delivery teams with drills, other tools and spares to handle all eventualities. They are also trained to fit the furniture in the correct manner, however this can sometimes take practice and experience, but we will be investigating to ensure all of our drivers/installers continue to follow the correct procedures.

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“Exceptional service and product”

★★★★★

written by SuzanneGloucester on 08/06/2012

When I placed my order with FurnitureCompany247 I had already been waiting five weeks for a rattan sofa from another company and had just been told it would be another four weeks wait. So I looked around and found an alternative that was quite a lot cheaper. I was very wary when I was told the sofa was in stock and someone would contact me to arrange delivery. But sure enough within hours I had a phone call and the sofa was with me within 3 days. I was so pleased with it that I went on to order two of the garden loungers. That was ordered friday and delivered monday! The quality is excellent the prices good and the customer service was exceptional. I wouldn't hesitate in recommending this company.

Wovenhill's Response to SuzanneGloucester's Review

Written on: 19/06/2012

Thank you for your kind words. We aim to please and we are delighted to hear we exceeded your expectations.

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“Havana Sunlounger ”

★★★★★

written by on 08/06/2012

Excellent lounger which matches the sofa purchased last year,looks fantastic.

Wovenhill's Comment

Written on: 19/06/2012

Thank you for taking the time to leave feedback. All of our rattan furniture matches across the range and can be added to year after year without the worry of fading etc. If we can be of any further assistance in the future please do not hesitate to contact us again.

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“Very Happy With”

★★★★☆

written by RossConwy on 07/06/2012

The Oxford Chairs I purchased look great and very comfy ....delievery time was good. Definately totally pleased....all I need now is the rain to stop !!!!

Wovenhill's Response to RossConwy's Review

Written on: 19/06/2012

We hope the weather continues to improve and you can fully enjoy your new purchase! Thank you for taking the time to leave feedback.

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“Outdoor furniture set”

★★★★★

written by HeatherE73 on 07/06/2012

With the hot weather in full swing, I decided to buy some new garden furniture. I fully expected to have missed the summer boat and look at a delivery time of 4-6 weeks, like most other companies. I was really impressed to get a call from you shortly after purchasing on-line and even more pleased when you said you could deliver in 3 days!! We were able to use the furniture over the Jubilee weekend and our friends all loved the furniture - it helped make the best party we've ever held - so thank you all for your brilliant service and quality products.

Wovenhill's Response to HeatherE73's Review

Written on: 19/06/2012

Thank you for your kind words. We are delighted to hear that we played a part of helping you enjoy the Jubilee weekend. We hope you have many many more enjoyable times using your rattan garden furniture in the future.

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“Service witha smile”

★★★★★

written by usiltd on 07/06/2012

I found the whole experinece very satisfying. Showroom staff were very friendly and helpful and showed me the ittems I was inetrested in. I requested a delay in delivery and then was then able to call forward the furniture to my delivery slot. Phone call to advise that the driver was slightly delayed and given an approximate arrival time. This was foloowed up by a call from the delivery driver when he was 30 minutes away. The driver unloaded the rather heavy furniture and positioned it for me on his own without complaint. An excellent service all round.

Wovenhill's Response to usiltd's Review

Written on: 19/06/2012

We are delighted that you were happy with the service you received. We aim to keep our customers closely informed from order through to delivery, and I am pleased to hear this was also the case with your order. Thank you for taking the time to leave feedback.

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“Good Service”

★★★★★

written by hardyman007 on 04/06/2012

This company provided a first class product and excellent service. Their tele-sales staff were helpful and polite, the product was delivered in good order and on time and the delivery driver was also very helpful. I would not hesitate to recommend this company to anyone looking for a quality product.Further more the website was clear and precise which makes a pleasant change.

Wovenhill's Response to hardyman007's Review

Written on: 07/06/2012

Thank you very much for your kind feedback. We are delighted to hear you are pleased with the product and service you received.

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“Good product, great delivery time. From order to...”

★★★★★

written by Andreabrooks9 on 27/05/2012

Good product, great delivery time. From order to delivery was two days. Not a happy delivery driver though, and he did require help unloading.

Wovenhill's Response to Andreabrooks9's Review

Written on: 07/06/2012

We are pleased to hear your experience was positive, and apologies for any inconvenience during delivery. We appreciate all feedback in order to make improvements.

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“Good sized table”

★★★★★

written by on 27/05/2012

The Richmond rattan table is a good sized coffee table which will really help with our many barbecues. The colour is effective also because it's two tone and it matches perfectly with our existing rattan chairs. The delivery service was also very quick and the driver followed my specific instructions. A good priced, quality product which is exactly the same as the photo.

Wovenhill's Comment

Written on: 07/06/2012

Thank you for taking the time to leave feedback, and we hope you continue to enjoy your purchase. If you require any assistance in the future please do not hesitate to contact us again.

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“Brilliant customer service”

★★★★★

written by Skezzy on 26/05/2012

Very helpful & friendly when placing order, then an amazingly fast delivery (less than 48 hours). Everything arrived as expected, delivery guy phoned to say what time he'd arrive, then arrived right on time. Brought all goods into the house & assembled the table which I wasn't expecting. Quality of goods themselves (Oxford rattan furniture) is top notch, good price, looks very stylish. Very very pleased customer.

Wovenhill's Response to Skezzy's Review

Written on: 07/06/2012

We always aim to meet and exceed customer expectations wherever possible, and we are delighted to hear that you have been satisfied with the goods and services you received. Thanks again for your feedback.

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