Total Safes - www.totalsafes.co.uk Reviews
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“Rude & Unprofessional - Sub-standard Products”
Written on: 18/09/2014 by LawrenceReilly (1 review written)
I purchased an exterior wall mounted post box for £180 from Total Safes and installed it 4 weeks ago. Since then I have been the subject of identity fraud and the thieves broke into the postbox to steal credit cards they had applied for. On inspection it became clear that anyone could break into this postbox by inserting a screwdriver at the top or the bottom of the door and levering it out as there is only one small lock in the middle. My local locksmiths said this was an inadequate lock for… Read Full Review
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“Fiona a safe bet.”
Written on: 05/08/2013 by Keith-kismet (1 review written)
If there were more people with the same attitude and interest in a customer as the advisor we had the world would be a better place. She was interested in my requirements, nothing to much trouble, and whats more she sorted my problem. A big thank you… Read Full Review
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“Process made easy by Total Safes staff”
Written on: 01/05/2013 by PGBirch (1 review written)
Without help, the process is tedious and NOT user friendly… Read Full Review
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“Safe, Secure, Fireproof, Peace Of Mind”
Written on: 23/04/2013 by mrcrabtree (1 review written)
Job done. Perfection personified from start to finish, very good company to deal with and I would most definitely recommend this company to all of my close family and friends. Kind regards, Maurice… Read Full Review
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“Good value and service”
Written on: 21/03/2013
Very helpful through the ordering process. Safe delivery carried out as the agreed schedule and the engineers were polite and cleared up after fixing down. There was a problem with the lock but the service department sorted the issue within 4 hours even though it was a Saturday when I reported it. Would certainly recommend and use again… Read Full Review
Totalsafes's Comment
Written on: 28/03/2013
Thanks for the kind review. We aim to please :)
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“Exceeded expectations”
Written on: 20/02/2013
Went over and above to help me choose my safe. They sent their own staff to install it at my business and gave a demonstration to my shop manager. Really impressed… Read Full Review
Totalsafes's Comment
Written on: 07/03/2013
Thanks for your lovely comment, happy to be of service :)
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“Excellent service”
Written on: 19/02/2013 by Lindasmale (1 review written)
Excellent service, very fast delivery.User friendly website. Made a mess of setting the combination so had to ring for help. Very friendly and efficient service - had me sorted in minutes. Would definately recommend!… Read Full Review
Totalsafes's Response to Lindasmale's Review
Written on: 07/03/2013
Thanks for your review :)
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Totalsafes.co.uk's Comment
Written on: 26/09/2014
Hello,
Unfortunately we do not have any record of you being a customer of ours but judging by these exact comments being found on a number of other cheap and 'free for all' review sites we think we have identified you. You rang up to shout and rant at one of our operators. The phone call was ended because you refused to engage in reasonable discussion and only seemed intent on being abusive and trying to reduce someone to tears..
Regarding the product. You have not purchased an 'exterior wall mounted post box' from us. You did purchase a product several months ago but it was not for the purpose of receiving letter mail so either you are not using the product for it's intended purpose OR your gripe is actually with a different company.
If you did ring to ask about improving the security of a product you had purchased in error then we certainly would have assisted - but that is not actually true, there was no request of this kind, only abuse.
I am very sorry you were victim to identify theft and I'm sorry that the thieves broke into your external post box to retrieve the credit cards they applied for but calling up the retail company to shout and rant at the operator is not the way to go about asking for help.
It's time businesses stood up for themselves. It is a very sorry state when cheap review sites exist only to provide a platform for angry people to transmit negativity, without any concern about whether it is factual or not.