SBS Insurance Services Reviews - www.sbs-claims.co.uk

★★★★☆
4.5 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

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SBS Insurance Services - www.sbs-claims.co.uk

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★★★★★

“Excellent customer experience for Laptop insurance”

Written on: 15/06/2021 by weeharv28 (1 review written)

Delighted with how easy and straightforward it was to make this claim. Felix Henderson who liaised with me was really helpful and kept me informed and gave me the best possible advice to replace my macbook pro… Read Full Review

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★★★★★

“Professional, friendly, handler ”

Written on: 05/06/2021 by 265Bowers (1 review written)

Very polite and professional handler I can’t say his name but if starts with the letter G. Would highly recommend , handled my claim brilliantly all the way through to actually getting a new carpet… Read Full Review

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★★★★★

“Highly professional | Quick Process | Friendly”

Written on: 03/06/2021 by asmishu (1 review written)

I am very pleased with the way SBS handled my claim. I am truly grateful to the person who listened to my query and processed my claim so quickly! I am very happy with the replacement device. Hassle-free Great service! Highly recommended… Read Full Review

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★★★★★

“Quick service”

Written on: 27/05/2021 by Kieran881905 (1 review written)

I broke my laptop and SBS dealt with the claim very quickly, it only took 2 days for my laptop to be collected and new one ordered. Customer service was brillaint … Read Full Review

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★★★★★

“Excellent Service”

Written on: 19/05/2021 by MelodyMidnight (1 review written)

The most positive experience I have had with any insurance company. From the first initial contact who took the details of my claim, to the professional and efficient person assigned to my case who saw it to its conclusion I couldn't be happier. Speedily dealt with and excellent positive communication throughout. Highly recommended!… Read Full Review

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★☆☆☆☆

“Robot does not recognise laminate only carpet”

Written on: 21/04/2021 by SamuelGrant162 (1 review written)

Frustrating "robot" text that will not forward the information as I have laminate it will only deal with carp[et. POOR CUSTOMER SERVICE No phone number or email address given so I can contact them to complain… Read Full Review

Sbsinsuranceservices's Comment

Written on: 28/04/2021

We are sorry to have received your review and to hear that you have had difficulty using our automated text service, this service is offered to assist with claims and make a claim journey more swift and efficient and we are sorry to hear that it has not worked for you on this occasion.
You should have received a telephone number via this service should you not want to respond via text, apologies if this has not been received.
Unfortunately, this review site does not allow us to add phone numbers or email addresses in the comment responses that we share, but please check out our website for our contact information and we will be more than happy to assist you in handling your claim.
With kind regards,
SBS Insurance Services

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Laminateman's Comment

Written on: 30/04/2021

You missed the point completely. The "robot" does not function as it should for all customers.

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★★★★★

“Could Not Ask For More!”

Written on: 03/02/2021 by markcharlespoole (1 review written)

I would just like to say a big thank-you to your team for handling my recent claim so smoothly and professionally. Your colleagues were incredibly helpful and kept me updated until the work was carried out to a great standard… Read Full Review

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★★★★★

“Fantastic service”

Written on: 22/01/2021 by Porterfield215 (1 review written)

SBS dealt with my claim swiftly and efficiently. I was worried at first with the current situation that my claim would be delayed, however within 24 hours it was all sorted, really impressive service… Read Full Review

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★★★★★

“Quick and easy settlement - no messing”

Written on: 05/01/2021 by DerekCall (1 review written)

Very pleased with the service from SBS. Options were presented efficiently and payment of excess was explained well and made for an easy transaction. Would highly recommend their service… Read Full Review

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