I have been offered a random amount of £3,000 compared with an actual replacement cost of £10,300. No evidence has been offered in support of the derisory amount offered. Sham trying to fob me off without any explanation or justification. Do not expect this company to act in good faith.

Very poor service have had to chase this company daily and still getting no where. I would not recommend

Do not use rubbish do not want to pay out at all try everything in the book

Avoid this company if you want to retain your sanity they are dubious and look for any excuse to make sure you hit a brick wall when you make a claim. Avoid.

My insurance company Directline passed my claim to SBS to handle. SBS have been completely unprofessional and incapable of offering any form of customer service. They have failed to contact me on numerous occasions, I have had to constantly chase them for updates. I Would not recommend this company and I am at a loss as to why such a reputable company like Directline would refer their customers to them. Shocking service

Frustrating "robot" text that will not forward the information as I have laminate it will only deal with carp[et. POOR CUSTOMER SERVICE No phone number or email address given so I can contact them to complain

Unfortunately, I cannot say anything positive about SBS Insurance Services. I have written a complaint to NFU Mutual and when our policy is due for renewal we will be considering other options. This is not what I expect from NFU Mutual. With regard to the claim, we have been offered a substandard replacement. Customer Service has been extremely poor, at times rude and bordered on obtrusive. I really hope I never have the misfortune to deal with this company ever again.

My laptop went into the company with a cracked screen. It’s been back twice as not charging and screws missing since the repair. It’s come back tonight saying it was my charger. Purchased a brand new charger and guess what it still doesn’t charge. I don’t believe a word they say and don’t feel they’re competent. I will be pursuing this with Nfu who use this company.! I’m happy to provide any details to the company and will be pursuing official complaints .

I lost a diamond from my ring after a claw got damaged.My insurance company arranged for it to be repaired through SBS. My ring came back & after 18 months the claw has come loose again. I've taken it into a local jeweler who states the original repair is the 'WORST workmanship' he has ever seen and that it has been soldered with LEAD.I have since been to a 2nd jeweler who confirms the same.I rang SBS to investigate but they are not interested and no-one will take ownership. The repair will now cost £450 to put right.

This company was used by E-sure home insurance to assess the loss of my TV after a lightning strike. Firstly after E-sure chasing them every day they took 3 weeks to send someone out to assess the situation, during which time I had no TV. They initially offered me a voucher for £200 to replace an old for new top of the range TV that I bought for £2500 and had as a listed item on my insureance! After chasing them several more times and showing why this was unacceptable they relented and offered me a £1700 voucher. I probably could have held out for more but I didn't have the time for more endless phone calls and emails...which is what they obviously are banking on. I feel sorry and angry on behalf of all the people that have been treated badly by this awful company!

I have waited 18 months for closure on a small claims. . Now I have withdrawn all insurance with NFU after probably 15 years...

Laptop damaged beyond repair. Very quick collection. Quick decision. Obsolete low value replacement offered that they could not supply. Even though they could not get one they still invoiced NFU for it. After many phone calls from myself and NFU I was eventually offered a cash settlement from NFU, and it took SBS several days to pay my excess back. Cheque for settlement arrived 13.9.17. 2 1/2 weeks to sort it!

Make sure you have good photos of your jewellery. I lost an earring and paid an additional amount to have the earring replicated. It seems the jeweller SBS use, could not replicate my earring, so he just sent me a pair very similar. What I received back was a completely different pair of earrings, and SBS claim they know nothing about the "trusted jeweller" they use doing this. They have actually stated that the jeweller could not make a replica. Who uses a jeweller that cannot make Jewellery??? This has now been going on for 7 months and is still not settled. Beware of this company if you are having jewellery made.

You send emails, you expect a reply, you should reply to the ones sent to you

Very unreasonable,, not helpful,, wanted to fob me off with the cheapest item,, no wear near the value of mine,,

I have had to chase 3 times so far to try and find out what is going on with my claim, and all I get told is I'll check and get back to you, guess what!! I have to chase again. Getting really fed up .

Very slow to respond to any requests, with the onus being placed on me to chase EVERYTHING. Not recommended, and have made a very difficult situation so much worse. Incredibly disappointed...