SBS Insurance Services Reviews - www.sbs-claims.co.uk

★★★★☆
4.4 / 5
89% of users recommend this
  • Customer Service

  • Value For Money

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Latest Reviews

★★★★★

“First class service. ”

Written on: 30/07/2021

I lodged my claim on the Monday,was referred to SBS by NFU Mutual the same day and SBS had replaced my stolen tools by Thursday. These tools were not available on the open market for at least a month. Amazing service, polite,helpful advisers,what more can I say? 100% recommendation… Read Full Review

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★★★★★

“Fantastic service ”

Written on: 29/07/2021 by Mattpreston5 (1 review written)

I would like to thank the adviser @ SBS Claims After my flat was broken into I had to make my first ever claim, where I was nervous, anxious and frankly very upset that my possessions had been stolen. Those amongst that was my much loved fishing tackle which I had work hard for and save a lot of money to afford these Items. I was gutted. But after speaking with this person, all my worries and issues were resolved making me feel a lot more happier and calmer about the situation. His cool… Read Full Review

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★★☆☆☆

“wont honor warrenty”

Written on: 12/07/2021

My insurance company use this company for their phones,(i have the top insurance that you can for a phone) in May i received a phone through my insurance company, and then 2 weeks ago it come on the screen NON GENUINE APPLE BATTERY inserted and the phone would not turn on.....i contacted SBS and they said it would be covered under my warrenty, i took photos of the phone before i sent it back the pictures they required and there WAS NO DAMAGE to the phone, ive now received email saying phone is… Read Full Review

Sbsinsuranceservices's Comment

Written on: 28/07/2021

SBS are very sorry to have received this review, we have responded to your complaint and the claim has been dealt with in line with your insurer guidelines and their recommendations.

Please contact us directly should you wish to discuss further and we will be very happy to help.

Kind regards,
SBS Insurance Services

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★☆☆☆☆

“Terrible service ”

Written on: 28/06/2021 by Mrskian05 (1 review written)

My insurance company Directline passed my claim to SBS to handle. SBS have been completely unprofessional and incapable of offering any form of customer service. They have failed to contact me on numerous occasions, I have had to constantly chase them for updates. I Would not recommend this company and I am at a loss as to why such a reputable company like Directline would refer their customers to them. Shocking service… Read Full Review

Sbsinsuranceservices's Response to Mrskian05's Review

Written on: 12/07/2021

We are very sorry to have received this review as we pride ourselves on our customer service, we are extremely sorry if we have fallen short on this occasion.

Please contact us directly should this issue still be ongoing and ask to be referred to the Complaints Manager. We really want to help get this resolved for you and turn this around.

Many thanks,
SBS Insurance Services

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★★★★★

“Excellent customer experience for Laptop insurance”

Written on: 15/06/2021 by weeharv28 (1 review written)

Delighted with how easy and straightforward it was to make this claim. Felix Henderson who liaised with me was really helpful and kept me informed and gave me the best possible advice to replace my macbook pro… Read Full Review

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★★★★★

“Professional, friendly, handler ”

Written on: 05/06/2021 by 265Bowers (1 review written)

Very polite and professional handler I can’t say his name but if starts with the letter G. Would highly recommend , handled my claim brilliantly all the way through to actually getting a new carpet… Read Full Review

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★★★★★

“Highly professional | Quick Process | Friendly”

Written on: 03/06/2021 by asmishu (1 review written)

I am very pleased with the way SBS handled my claim. I am truly grateful to the person who listened to my query and processed my claim so quickly! I am very happy with the replacement device. Hassle-free Great service! Highly recommended… Read Full Review

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★★★★★

“Quick service”

Written on: 27/05/2021 by Kieran881905 (1 review written)

I broke my laptop and SBS dealt with the claim very quickly, it only took 2 days for my laptop to be collected and new one ordered. Customer service was brillaint … Read Full Review

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★★★★★

“Excellent Service”

Written on: 19/05/2021 by MelodyMidnight (1 review written)

The most positive experience I have had with any insurance company. From the first initial contact who took the details of my claim, to the professional and efficient person assigned to my case who saw it to its conclusion I couldn't be happier. Speedily dealt with and excellent positive communication throughout. Highly recommended!… Read Full Review

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★☆☆☆☆

“Robot does not recognise laminate only carpet”

Written on: 21/04/2021 by SamuelGrant162 (1 review written)

Frustrating "robot" text that will not forward the information as I have laminate it will only deal with carp[et. POOR CUSTOMER SERVICE No phone number or email address given so I can contact them to complain… Read Full Review

Sbsinsuranceservices's Comment

Written on: 28/04/2021

We are sorry to have received your review and to hear that you have had difficulty using our automated text service, this service is offered to assist with claims and make a claim journey more swift and efficient and we are sorry to hear that it has not worked for you on this occasion.
You should have received a telephone number via this service should you not want to respond via text, apologies if this has not been received.
Unfortunately, this review site does not allow us to add phone numbers or email addresses in the comment responses that we share, but please check out our website for our contact information and we will be more than happy to assist you in handling your claim.
With kind regards,
SBS Insurance Services

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Laminateman's Comment

Written on: 30/04/2021

You missed the point completely. The "robot" does not function as it should for all customers.

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★★★★★

“Could Not Ask For More!”

Written on: 03/02/2021 by markcharlespoole (1 review written)

I would just like to say a big thank-you to your team for handling my recent claim so smoothly and professionally. Your colleagues were incredibly helpful and kept me updated until the work was carried out to a great standard… Read Full Review

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★★★★★

“Fantastic service”

Written on: 22/01/2021 by Porterfield215 (1 review written)

SBS dealt with my claim swiftly and efficiently. I was worried at first with the current situation that my claim would be delayed, however within 24 hours it was all sorted, really impressive service… Read Full Review

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★★★★★

“Quick and easy settlement - no messing”

Written on: 05/01/2021 by DerekCall (1 review written)

Very pleased with the service from SBS. Options were presented efficiently and payment of excess was explained well and made for an easy transaction. Would highly recommend their service… Read Full Review

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★★★★☆

“Very Responsive”

Written on: 09/12/2020 by U418858 (2 reviews written)

SBS representative dealt with my insurance claim (replacement carpet and TV stand) swiftly with in few days and was very responsive throughout the process. I would recommend SBS and the representative for great service… Read Full Review

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★★★★★

“Good service and support”

Written on: 03/12/2020 by JohnukB (1 review written)

In all the dealing with SBS during my claim, they have been helpful and friendly. There has been no waiting for the phone to be answered and any questions are dealt with immediately and in a very friendly yet professional manner. All my emails are answered promptly. Many companies are using the Covid crisis to lower standards and to keep you waiting, this is not the case with SBS even in these trying times they have been helpful and responsiive. I will have no problem in recommending them to… Read Full Review

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★★★★★

“Insurance Claim”

Written on: 30/11/2020 by Ashleighl402 (1 review written)

Had the misfortune of have 3 bikes and a drill stolen. SBS were absolutely fantastic, very easy to contact and to deal with. The adviser dealt with the bikes, he had great knowledge and i was very happy with the outcome. SBS made a difficult situation easier to deal with. Thank you i would defiantly recommend to a friend… Read Full Review

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★★★★★

“insurance claim”

Written on: 27/11/2020 by build (1 review written)

What a very helpful and nice person the adviser was I found that the firm and the adviser was very good Send him a Email and you got one back within a few minutes also on the phone They resolved my claim very quick and to my satisfaction. well done … Read Full Review

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★★★★★

“Fantastic, efficient service ”

Written on: 27/11/2020 by Kay0030 (1 review written)

Completely amazed by how quickly and efficiently our claim was dealt with. The person I dealt with also took time to explain the procedure (never claimed before) which made the process a whole lot easier. Thank you again… Read Full Review

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★★★★★

“At Last A Genuine Insurance Service”

Written on: 27/11/2020 by RogerWhitehead (1 review written)

I am not one to write a review normally,but in this case the service I received from start to finish was top class. I am insured with Saga,when I contacted them with a carpet claim,I was soon contacted by SBS with what would happen.They arranged for a technician to come out and see the carpet.The claim was verified and in no time at all I was offered options of a cash settlement or to replace the carpet in the same quality as the original.I chose for the carpet to be replaced in the same… Read Full Review

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★★★★★

“Insurance claim enquiry for my carpet”

Written on: 26/11/2020 by Tootytaylor (1 review written)

Brilliant and efficient staff, very helpful and good at maintaining communication. Explained everything fully and made the process easy. I was very happy with the service… Read Full Review

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