John Lewis Home Insurance Reviews -

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“Attitude of call centre could be improved”

Written on: 14/01/2016 by Kamarik108 (1 review written)

The person who answered my call requesting a quote had such a heavy accent I could hardly understand him. He automatically assumed it was ok to address me by my first name - I wouldn't have minded if he'd asked first but thought it was impolite to assume it was alright. I was keen on using them as they have a good reputation. However during the quotation I was becoming increasingly disillusioned as I kept asking him to repeat himself and he was not at all clear in explaining anything. The… Read Full Review

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