Appalling service

CI Tower St George's Square New Malden, New Malden, KT3 4HG
HomeProtect Reviews -
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Ducktooth's review of HomeProtect Reviews -

“Appalling service”


written by Ducktooth on 20/03/2023

Ive spent nearly 3 hours today trying to submit a claim. Ive made at least 20 calls. When i eventually get to talk to someone, I'm asked to hold, then after 20 minutes waiting, the line goes dead.
I then decided to submit the claim online. I got an emailed acknowledgement immediately but with no claim ref number.
The email said if it was urgent, to call the home emergency team, which I did.
I did this on 2 occasions but each time, when i eventually got to speak to a real person, after I gave them my details, policy number etc they said they could find no record of my policy.
its now 4.45pm and I've been trying to do this since 11.30am this morning.
I'm still on the phone waiting for a claims handler to answer.
Absolute rubbish. Do not buy your insurance from this company.

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By Homeprotect

Written on: 21/03/2023

Sorry to hear this, it is never our intention to disappoint. Please can you send your policy number to our contact email address as stated on the contact details page, and we will arrange for someone to contact you. Thanks Angela at The Homeprotect Team.

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Ducktooth's Response to Ducktooth's Review

Written on: 20/03/2023

I wrote the above review. Just an update.....after hanging on for 39 minutes to speak to a claims handler, once again, the line has gone dead.
i've never experienced such incompetence.

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