Horrendous customer service

★★★★☆
4.3 / 5
90% of users recommend this
  • Customer Service

  • Value For Money

Guest's review of HomeProtect - www.homeprotect.co.uk

★☆☆☆☆

“Horrendous customer service”

Written on: 24/01/2022

Do not use this company under any circumstances. No-one answers the phone, no-one replies to emails. Coverage is not explained.

I tried to change my policy mid-term and am still waiting for confirmation that i even have cover after two months of exchanges. The underwriters are impossible to get hold of and whoever is supposed to be answering the phone just doesn't seem to be there. Average wait time to speak to someone is about 30-45 minutes.

Genuinely some of the worst customer 'service' I have ever received.

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    Have you made a claim

  • Buildings

    Type of Cover

  • Customer Service

  • Value For Money

By Homeprotect

Written on: 24/01/2022

Sorry to hear of your disappointment that is not the level of service we would expect you to receive. Please can you send your policy details to us so we can investigate this for you. Thanks Angela at The HomeProtect Team.

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