poor support

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Thompsonsm138's review of PDF Pro 10

★★☆☆☆

“poor support”

Written on: 04/10/2016 by Thompsonsm138 (1 review written)

not a bad program for the price the only downfall is the customer support ! or the lack of it tried contacting several times without a reply yet it states problems will be sorted in 2 days not even a reply
looking at getting my money back................

Bktcpa's Comment

Written on: 02/01/2017

I've had a very similar situation. After purchasing the software version PDF Pro 10, (I had used pdf factory for years with no problems) it all of a sudden stopped working. I was told to uninstall it and then install it again like new but it still doesn't work. An icon opens in my tray and that's it, nothing, no pdf document, just a lot of frustration. I emailed tech support in late September 2015 and got a response to uninstall it and then install it again like new. Nothing happened, I emailed her again on October 4 and didn't hear back until I sent another email on December 30th. Three months passed and NO RESPONSE. I begged for them to call me but they would not do that. Apparently they don't own or know how to use a telephone. CUSTOMER SERVICE IS NON-EXISTENT. Buy a different product if you can.

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Jbauer4's Comment

Written on: 05/03/2019

Changed hard drive cant reactivated

Jbauer4 Tuesday 2/26/19 at 22:52
Change hard drive can't reactivated licensed

Jbauer4 Friday 3/1/19 at 16:51
Good evening it's 3 day from the request no answer as of yet. I change the hard drive and the motherboard and I can't use the program I purchased. Please responded it said takes 2 day were past that already.

Jbauer4 Today 3/4/19 at 15:28
This is Poor Customer Support - Its nice to have a program that useable when you have the product key to use it. At this point I'm sorry I purchase this product. The product is PDFpro10 - order # PDF-PRO180713-2713-21259 this is there customer support request area this is my third entry for solution
Jbauer4 submitted this request

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