Wessex Water www.wessexwater.co.uk

I opened the letter containing my latest water bill which began WELCOME TO YOUR ANNUAL WATER SERVICES BILL.

An extraordinary way (presumably trying to be 'customer friendly') to ask for £592.16, the figure which stood out boldly under the WELCOME!!

There is NO explanation for the 3.4% rise on what I paid last year (I am not on a meter).

Over the last 5 years what I pay for GAS and ELECTRICITY has DECREASED as I have changed my supplier once or twice.

Here is a monopoly that feels it can make a charge that increases each year without giving any explanation for an above-inflation increase.

Why should WESSEX WATER be a monopoly.......... is there not a strong case to allow other companies to supply water

I recently contacted Wessex Water regarding the high usage of my water after receiving my water bill. I was asked if I could read my meter, but as I am 82 and could not, they promptly sent a Meter Man to check it out. It was found that I had an internal leak. It was repaired and I notified the Water Board. Who to my surprise gave me a leakage allowance. This was all dealt with within days. Everyone was so helpful and efficient My sincere thanks and congratulations to you all.

Moving house isn't always good - electric, telephone, sky, council tax, but these were the best. Called and with literally 4 minutes was told outstanding balance, standing order cancelled and billed for the remainder. Brilliant. If only all the others were so quick, easy and polite.

Our water bill was £28 PER MONTH ,then Wessex water came around and changed all of the water meters ,after this the bill went up from the £28 per MONTH TO £40 A MONTH ,we live in a small retirement bungalow if it keeps going up we wont be able to afford water !