Coms www.coms.com

Competent managers to easily reach and quickly get answers to all questions. A lot of interesting offers, you can buy "vesch" with a big discount, for almost half the price. On many of the goods free shipping - a trifle, but nice.

We had their VOIP service installed in Feb 2014. From the outset there were issues. The line carrying the data for our phones has failed numerous times and we had to tell them when it was failing. As with other articles here, there is NO support. They consistently blame our local infrastructure as it couldn't possibly be their platform. The bottom line here is due to them being greedy, they have loads of these companies selling PPI to people on their network - which then falls over as it can't deal with diallers. They promise to remove these companies but never follow through - funny that. They would rather profit from volume and put smaller customers out of business as they can't communicate properly. They've just been bought by a company called Timico so hopefully they will get rid of all the dross - including the network and actually start providing a service that Coms should have provided in the first instance. AWFUL AWFUL AWFUL!

I was an ADSL24 customer for about 7 years. Absolutely loved the company, the staff were always very professional and the level of service that they provided left nothing for me to complain about. I would not have moved away but one day coms.com took over and I was forced to. The problems started quite literally on that very same day.

From the outset everything started to fail - constant disconnections together with the routine excuse of "Oh, it can't be our super modern network, it must be your router". Telecomms engineers visited the house - no fault found, slow speeds when I was connected (had one guy blame it on the weather - I kid you not) and in general their first line so-called support staff are some of the most poorly trained and bad mannered that I have ever had the displeasure of encountering. Oh, and of course, coms.com are traffic shaping.

I can't believe that I lasted nearly a year but as of today I am free of them. Good riddance.

I was with ADSL24 before coms took them over. I pay over the odds monthly internet for a set amount of peak download usage and unlimited off peak.

I did not even use a fraction of my allocated allowance yet they throttled me during the evenings (I went from a 40 meg download speed to less than 3 meg, latency from 15 to 223....).

They refused to remove it, kept quoting their contract which they seem to insist they can change your contract, speed, internet usage without consulting you.

Currently in the process of taking my case through the Ombudsman.

Avoid coms at all costs save yourself from their pathetic "lack of" service.

When difficulties arose with my service, you expect to log a support call and it be resolved. When it becomes fairly apprently they are either unable / unwilling or both to resolve the issue and then proceed to drag it out irrespective of the damage it causes your business you begin to wonder.

In the end I gave up after giving them months to resove the issues. If you look at their web site you will see their expansion and acquisiton that they have undertaken, gobbling up smaller companies and ruining their reputation.

I can't recommend AVOIDING THEM them enough.

Support is hopeless, nothing gets resolved - just avoid or leave...

Support is hopeless, nothing gets resolved - just avoid or leave...

As a former ADSL24 Broadband customer who has been migrated to Coms I feel that the company has reneged on their initial claims that there would be absolutely no changes to our terms and conditions and they have now started traffic management to the point I am actually using my phone as a hotspot to make this review as I cant use it at 21:26 on a Tuesday.

They have removed email, introduced throttling and their customer service gives you the feeling they dont want you there. I get it so I am moving on.

I am sad about it cos I wanted them to prove they would keep to their word - they didn't!

Throttling is now such an issue with COMS that I am leaving.

There are many reviews already here about this. The service just keeps getting worse. When there are problems, there is no contact with customers. They will only tell you that they have a problem if you call them and ask them what's going on.

Absolutely awful! Very heavy throttling even at nights! Completely useless customer service unable (not allowed?) to answer basic questions. Ive been with BT and Virgin in the past but Coms is much worse! It was such a great service when with ADSL24 but it has been sold to Coms, with all customers and now its just rubbish! Massive overselling! Poor, poor service! Avoid them and save yourself frustration.