Genius Energy - www.geniusenergy.co.uk

I have had Genius Energy Solar Panels since February 2014.

My electricity bills have reduced but the overall financial benefits fall short of those quoted

by Genius Energy Limited.

Today, 18 February 2016, I attempted to contact Genius Energy by telephone and e mail all to no avail.

I next visited their offices in Solihull only to find that the offices are empty with no sign of the Company.

I am now very concerned about the future maintenance of the system and also the validity of the waranty on the panels etc.

I will now review the performance of the system installed and consider what action I should now take.

From the initial no obligation consultation all involved were polite and professional at all times, did not feel pressured and all my questions were answered, and I had a fair few. Installation date and time agreed were kept too as promised, scaffolding went up the day before along with panels and all associated equipment. The fitters arrived early the next morning as agreed shortly followed by the electricians, works were explained positioning of the equipment was agreed with me prior to the work starting, system and how it works explained, fitters were friendly and approachable, they had completed by midday, great. They left the place as they found it cleaned up after themselves as they went along. The scaffolding was removed first thing the next working day. I have no complaints, I can sincerely say that my experience was a good one.

I had prevesly looked into solar power on line but didn’t make any decision to proceed.

So after answering a cold call on my mobile I decided why not and arranged an appointment for the Genius Energy rep to call on me. The appointment went great with all my questions answered thoroughly and once he told me of the possibly savings I could make I decided this is the way to go.

I’m totally reliant on electricity, no gas, with bills of around £3,000 a year so the potently savings of hundreds of pounds a year is most welcome.

After all the surveys were complete and my acceptance into the government’s scheme I signed up for an installation.

The installation went very well with the Engineers being very professional and completing the job in just a day.

Very good customer service I was kept informed of proceedings up to and after the installation.

I have no hesitation in recommending Genius Energy a very professional and helpful company.

The sales man & survey man seem to know their jobs.The installation team were very efficient although a phone call from the scaffolders would have been appreciated on removal day.The electrician who connected everything together worked very hard all day long.

Obviously it is now a matter of time to see if all this hard work lives up to my expectations provided by your sales team.

Was toying on the idea of solar panels, then genius Energy turned up. I don't use much electric so i should gane. Time will tell.

Had done a lot of research about solar panels before the first Genus advisor visit so we're ready armed with questions. Was dreading the presentation thinking that it would take hours and we would have to throw them out the door. The advisor was very polite and made us feel at ease. Even when my husband gave him a hard time with one question after another. Presentation was very clear and easy to understand even for people like me who hadn't got a clue. Had regular phone contact and was kept informed every step of the way, and it was always the same advisor. This became a standing joke but certainly makes the experience better when you know the voice on the end of the phone.

Scaffolders arrived first, followed by electrician and fitters and all were polite and approachable and competent tradesmen.

Every effort was made to ensure we were satisfied with the work carried out.

We can honestly say that an experience we were somewhat dreading turned out to be quite pleasurable and involved very little effort from ourselves in the whole process. Thank you Genus.

They are so helpful when you ring, they never keep me waiting for long. I rang just a few days before Christmas and they were able to give me a full update as I had no idea how to give a meter reading. They sent me a letter to say my solar panels would be cleaned free of cost. The cleaner was ever so kind!

They gave lots of information packages to read, no hidden charges and excellent customer service. My bills are now next to nothing, I am so glad I got my solar panels fitted in, I should of done so a long time ago!

My panels were installed in the summer of 2015 and I have been really pleased with the performance. Everyone is really helpful, both in the office and field workers. My recent panel clean was carried out without any fuss and without me even needing to be there.

The representative who called to see me initially was friendly and explained everything very clearly.

My only problem has been getting through on the telephone - I guess they are so busy, it's not always possible to speak to someone when you need to .. otherwise this would undoubtedly be a 5* review.

it is a good idea to install solar panel to your house as they do reduce your energy bills. plus you get some money back every quarter. but do remember the longer you have them the more you save, its not just for now its for as long as the sun keeps shining.

Genius Energy are one of those rare examples of a cold call you're happy you answered. I had a breif knowledge of government renewable energy incentives but they were very helpful in filling in the gaps in my knowledge and explaining how they could help lower my bills and see a bit of return for the energy I generated. Installation was on schedule and the system is now running better than expected.

They had a few issues in tailoring the service to my antiquated system but regardless of those few problems the system is a great benefit. I recommend having a word with one of their salesmen to see if it would be any use to you.