
Box Energy - www.boxenergy.co.uk
Value For Money
Box Energy - www.boxenergy.co.uk
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User Reviews
Saved The Best Till Last
I have been looking into solar for a while but couldn't quite get what I wanted from companies, either price was low but service was below average or price was too high and had pushy sales people, however i must say I didn't give up. I decided to give Box energy a chance and there is a reason for the saying "save the best till last" and they were definitely the best. Not only a great package but very competitive, non sales approach so they were not pushy and being a single mum i felt very comfortable. They stuck to their schedule and everything was completed efficiently, they also went through the process and made sure i understood what i was getting involved in. very pleased keep up the good work
I Will Defo Recomend Them To Friends And Family
First of all im very knew to solar so didnt know much about it, the chap on the fone was very calm and even though he had to repeat him self he stayed professional. Iv got to also admit the consultant who came and saw me had soo much knowledge and explained everything in simple terms eventhough i asked soo many questions lol overall very pleased with box energy and i will defo be recomending them to family and friends.
Solar Satisfaction
Box Energy delivered from the a great service from the initial phone call received to the post installation visit with Daryl! There was no sales pressure tactics, very smooth process which was easy to understand. I would not hesitate to recommend Box Energy to anyone!
People Who Know How To Deliver Astounding Customer Service
Solar is something that I've looked into a couple of times previously, so when I finally decided to go solar I'm so glad I went for Box Energy.
Everybody I dealt with there were brilliant. The team in the office called me to give regular updates of my installation, and sent me emails to confirm everything. They dealt with everything, so all I had to do was sit back and relax, and now I'm saving money on my bills each month. Can't wait to get my first FIT payment now!
Thank you all.
Excellent Care. So Happy I Used Box Energy For Solar Panels
We had been thinking about having solar panels for quite some time, I questioned friends about their installations and looked at many reviews on the subject.
The fact remains that however much I thought about it the price of electricity was never going to come down - so it was quite a relief when I finally sat down with my energy consultant and we worked it all out.
Once I had placed my order it seemed to go so fast - the scaffolding went up, the panels were delivered and it was installation day... even that was over in a couple of hours and we are generating electricity from my rooftop during daylight hours, with the added plus of more electricity generated when the sun shines.
Thank You Box Energy!We are very happy and would definitely recommend other people to use you.
It's All About The Service!
I had been considering the option of solar panels for some time and had spoken to a few companies but was a little sceptical.
Then I spoke with Box Energy.
From the first contact call from the tele marketing team to the final completion visit by their surveyor, everything was explained clearly, precisely and in terms very easy to understand.
The consultant was meticulous in every detail & once agreed, the whole process was handled smoothly and professionally by the girls in the office.
The installation guys were great, tidy & polite and I'm now creating my own electricity and being paid for it.!
Bravo Box Energy
Great Solar Service
Such a great company from start to finish. I would highly recommend. Everyone I dealt with at Box Energy were very professional and informative, they clearly know their stuff! The installers in particular were brilliant and answered all my questions whilst the install was taking place, and all up and running in one day! I couldn't believe it! Fantastic service all round.
Excellent From Start To Finish
From the initial telemarketing call to the completion visit, Box Energy was polite, friendly, understanding and was always professional. The following sales appointments were tailored to my day and were friendly and courteous, also all my questions were answered and explained. Next the administration team took me through the installation process and continued to keep me informed of proceedings, this was customer service at its best. A quick and easy survey was conducted on my home as a final check, which was polite and friendly. Next a team of electricians and roofers came to fit the system, again this was quick, friendly and polite. Finally there was a final visit to ensure there were no problems and that I was satisfied with the system. I am very pleased I made the leap to solar and I am even happier that I chose such a professional and understanding company as Box Energy.
From The First Call To The Final Appointment, Ever
From the first call to the final appointment, everyone I spoke to and met were pleasant and polite, and explained in detail, even the things I was unsure about.
All the information received via email was clear and easy to understand.
The roofers carried out all the work that was needed in the timescale that was set, even replacing a few broken tiles that I had on my roof and all the mess was cleared up afterwards.
The Electrician again carried out all his work in the time he set, and again the mess was cleared up afterwards, he even showed and explaining how the system worked.
All in all I was very pleased with the service that was provided
This company is being run by Lee Bould and Philip Moore who use to run Genius Energy Ltd. This company is actually in another persons name with Bould and Moore as back seat directors. Let me tell you how they sell their product. The salesman will tell you the solar panels will generate you a profit of fifty thousand pounds which is an over inflated figure and unrealistic. You will be lucky to earn £400 a year from the solar panels. You will be told to sign paperwork to verify if your eligible for a government green deal loan, this form you will sign will actually be for a loan (not a green deal loan) which will be subject to very high interest rate which you will not be aware of and the salesman will not tell you this. The paperwork they show you will hide the actual figures of the loan and the high interest rate, once you have signed for this alleged government green deal loan your trapped in a 14 year contract with Shawbrook Bank (another dodgy organisation). You will be told the monthly payments of the loan will be covered by the income generated by the solar panels each month. You will wait for 3 to 6 months and then you will receive £150 income generated from the solar panels for the first quarter and you have paid over £100 plus pounds a month to cover this loan and bingo you realise you have been conned. No one will listen to your concerns from the company when you tell them you are not happy. As the complaints begin to generate Bould and Moore will have closed the company (like they closed Genius Energy Ltd & other companies) leaving you in debt and no aftercare for your solar panels and they have made their money and moved on to rip more people off by opening a new company and doing this over and over again. So please this is genuine advice as I have been through this and am warning you before you fall into this trap!
Excellent Service From Very Polite Informative People
I wanted solar energy and was contacted by several companies.A representative from box energy came explained everything and less than 2 weeks later i had my system installed.The company is very professional and the people who installed it very friendly and knowledgable
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