Allfreight www.allfreight.co.uk

i know it too late to write this review about this company.

i sent my baggage from London UK to Calgary , Canada In June 2010.

i took the most expensive package it used to called Gold ( door to door)

i was Guaranteed 1week but my bag took 45 days to reach. and When it was arrived it was damage and stuff was missing. i tried to talk to the management of all fright but i never got any response. I emailed then for months.

I WILL NEVER RECOMMEND THIS COMPANY

This is an email Hellas sent to Allfreight customers whose items are being held and cannot be released because Allfreight have not provided the release documents. My goods left London in August 2012, landed in Australia in November, cleared customers in January and have been sitting in a warehouse collecting dust and who knows what else ever since.

Now this email.

Well it seems that this already very convoluted drawn out process, is getting longer and someone is profitting at other people's expense. Shameful and down right wrong. Next, we'll be getting a bill for the storage.

This is what Hellas had to say:

Dear Allfreight Customers,

We are writing to inform you that our Managing Director received a phone call last night from a source regarding Allfreight Worldwide Ltd.

We have been informed that the Director of Allfreight Worldwide Ltd was taken ill back in December 2012 and has still not recovered.

The source has advised us that during this time there has not been anyone with authority available to authorize the release of outstanding shipments. However, they have also advised that Allfreight Worldwide Ltd acknowledge the situation needs and requires urgent and immediate attention and will devote their limited resources available, to enable a quick resolution from this point forward.

The source also advised that they should have the matters resolved within the next 7 business days.

Allfreight Worldwide Ltd has asked for us to apologise profusely on their behalf to their customers for this significant inconvenience caused to you all and they greatly appreciate all your patience till date.

As soon as the matters are resolved we here at Hellas Europe Australia will be in touch with you accordingly.

We also would like to thank each and every one of you for your continued patience.

Allfreight have requested from companies house UK that the firm be dissolved, this was on 27/12/12. If you still have goods or services required from this company you need to OBJECT to the dissolution to Companies House directly which will make the process longer for Allfreight, or else dissolution will happen on 15 April 2013. Can anyone find Director and contact details/address? post them here for everyone who needs him to get in touch and allow their goods to be delivered.

8 months after I asked for my boxes to be shipped. Still waiting. Takes up to 2 months for them to respond to an email. Allfreight's agents in Australia have advised me that my boxes have been through customs and are ready to be delivered pending authorisation from Allfreight to be released. Allfreight have been unresponsive to them as well - apparently this is holding 27 shipments.

My things arrived damaged (boxes were broken, luggage had a dent in it) and i was not informed about when it was coming. I am a student and i am not at home all the time, the person serving me was not help full at all helping me deal with the move. Very unsatisfied with my moved!

My Boxes were collected since 19 Mar 2012 from Chester England to Thailand Bangkok, and now I am already in Bangkok for more 3 months, totally 112 days even though my boxes still on the way so how terrible they are, and they have never notice me for the late shipping even i sent an asking e-mail to them and the reply was late about 1 week something, and they just sent me the schedule that my boxes will arrive Thailand port on 5 July when i rang to Bangkok agency they told me they can do nothing about it, i should contact allfreight myself but seem allfreight would take no response. Anyway they did fast correction in my case but while the shipping it take so slow over period that appear in paper if i'm not wrong it's said around 2 months not over 3 months but in my case the time is over three month already 112 days i hope it will arrive this year so i won't use it again and not recommend to anyone.

Good service and quick!!

The box was collected on Monday from Italy and arrived in UK at my home on Wednesday!!

Good service and good customer services!!

I went traveling in Australia and came back the the UK without my suitcase. I found Allfreight and their price was reasonable about £190 to fly my 30kg suitcase back to the UK door to door shipping. They collected it but 7 days later when I called for an update they said it was marked as return to sender because DHL (the middle man they use in OZ) didn't have the correct paperwork. I called my friend and she said they never returned it. After WEEKS of e-mails and phone calls all Allfreight could tell me is it was signed out and returned to sender, yet DHL had no signature or proof it was received the other end. After 4 months of phone calls and e-mails all I'm being told is it's lost. Brief outline here, everything I own is in that suitcase. 4 cameras, all my traveling films, photos, letters, ALL my clothes and shoes. The manager doesn't seem to care AT ALL about how upset I am and doesn't reply to my e-mails for weeks. He just said sometimes they get lost that's it. It's a huge 30kg suitcase! After rows and tears he finally did something more and made DHL carry out warehouse checks only to find nothing. I don't believe it could disappear. DHL won't talk to me directly because as far as their concerned I'm not the client.

Using All Freight was the worst decision of my entire life.

UPDATE

I would like to add to the review the loss of the suitcase was not the fault of all freight but the middle man they used DHL. I am not unhappy with all freight for losing my suitcase as it was not directly their fault, but rather for their lack of contact, concern and empathy.

Moved 4 large boxes of household goods from France to UK. Very competitive price and efficient communication, both by email and phone, leading up to the move.

The boxes were picked up and delivered on time. (Special word for the TNT guy in Paris who helped me get them downstairs.) They didn't arrive in great shape though - one had clearly been thrown about a fair bit and turned on its side, and contents were damaged. Nothing life-threatening in my case, but given that the boxes were marked as fragile electronic equipment I wasn't overly impressed!

The only real downer was Allfreight's complete lack of direct contact with the courier services they subcontract to. They told me the courier would ring first thing on collection day with ETA, and when I hadn't had a call by midday I decided I better check they had the right number for me (which the courier would also need to get into the entrance hall of my building). When I rang them, Allfreight said that "I shouldn't presume anything" (including that they would have passed my number on to the courier at all) and that they had no knowledge of which TNT depot was involved since they booked it all through a centralized online system. It was then up to me to find out where the local depot was and chase up TNT with an expensive phonecall. It turned out the courier did have my number after all and was on his way, but it was shabby that Allfreight didn't seem willing to check up on anything at this stage (you pay them to save you stress, not create it, on moving day!)

Overall smooth service, just one piece of advice: give overly clear instructions (including in the language of the place you're moving from/to if not English) including phone number in both places and any access codes to buildings/buzzer names etc. Find out from AF which couriers they use and locate your local depot in advance. If any problems on the day, present them with that info and be firmer than I was about it being THEIR responsibility to deal with the courier!

I should have checked reviews first before I paid deposit...

1 day delay for box delivery... fine, I still got several days to pack.

1 day delay for box collection, not fine... I had to move to another city on the same day... after some communication, one kind staff, J helped me. Finally, I sent boxes as the reserved date.

Then, 3 days delay for box arrival... Most of boxes almost changed shape, and one damaged.

Well~ I got the information from school accommodation laundry room, and thought the company might be reliable...

Now, I totally do not think so.

I seriously hope this company can improve the quality of their service.

The only thing I felt comforted is that they have got a great staff, J.

Thank you for your help.