Matrix Card - Lycatel

I'm happy with them! Quality of call is really good.

Lost 10 euros for two lycatel matrix cards I never used and guess what? the customer service told me the card had been blocked and there was nothing they could do to help.

I have tried to use this calling card and it is quite poor I feel. I cannot access the free number and have spent 5 pounds on this. I am not happy. I will not be using this service again and will make sure i make it known to my friends and family.

I do not recommend the Matrix Card from Lycatel.

I bought Matrx and Africa card yestreday and tried them but the free access number is not working.

I've had the worst experience with Lycatel.And I'm not the kind of a girl who fires everyone at reviews. In fact this is my first written review anywhere.- The credit card system failed for days on Lycatel.com and till today has not been repaired. - NONE of the local numbers in Germany printed behind calling cards are working seem to be working.- Unhelpful customer service/service agents. In contradiction to what's mentioned in their website - calling cards from lycatel provide lesser number of minutes than you'd expect in the worst senario.

The card I'm reviewing is Matrix from lycatel. They do have lots of cards in circulation under different names. I bought the card yesterday, told i had 200 minutes but actually didn't talk for more than 30 minutes. Calls to the customer service dpt told me to wait for six hours, after which i was told to wait for a further six hours, after which i was told to wait for 24 hours, after which i was told to wait for another six hours apparently for them to get all the records of the calls i had made. The final answer was i had actually talked for a total of 210 minutes using the card. Unbelievable, just don't bother buying their cards.