Call 18185 UK www.call18185.co.uk

Have been using 18185 for more than 10 years without any problems. Have my landline and mobile registered. Most of my calls are to Australia but also use them to phone friend's and relatives when they are holidaying outside the EU where you can phone a hotel in Turkey for 3p per minute using 18185 whereas it would cost £1 per minute phoning from Turkey to the UK using a UK mobile phone.

I have used 18185 for two years and things have gone very well. Occasionally, I don't get through first time, but always do the second time. I have never been cut-off. I have a direct debit arrangement, so they deduct the money according to their bill - which is always extraordinarily cheap. UK national calls are free, and when I recently rang Los Angeles it was 1p per minute. I regularly have to participate in a tele-conference based in France lasting at least one hour, and my subsequent bill is remarkably low. My experience is only positive, and I am puzzled by the negative comments on this site.

I've been using this service for about a year now - not every week but had been fairly happy with call quality and the price is good. BUT it's a dreadful service if things don't go right. It's impossible to contact anyone and the website is one of the worst I've seen in a long time. Today, after just 25 mins, I was cut off mid-call with the message that "for security reasons" I'd reached my limit for the day and to try again tomorrow. Tomorrow! Well gee, thanks. That's kind of you letting me have my telephone privileges again tomorrow! My calls usually last about 50 mins and had no problems before with this - and as the first time I'd used 18185 this week, it's not as if I'm a heavy user.

Off to someone else now. I'd rather pay 0.5p a minute more and have a reliable service that doesn't end calls arbitrarily.

I was totally unable to complete the registration process. On the first line of the form the screen cut out when I tried to move the selection dot from "Mr" to something else. Then I tried leaving it as "Mr" and continuing with the following items. But every single time, and I have tried at least 30 times, the screen cut out before I was able to complete it. It moved on to another screen which then froze, and I had to start again from scratch.

Another little twist is that you can't actually use the "contact" process either online or on the phone unless you are ALREADY registered. So Catch 22 and around you go again.

I joined right now and decided to make a call.

It keep saying " we have a limit, you reached the limit". I have not even made any calls yet...

This is C0N.

I think these people only interested to my Credit Card details.

Also, there is no way that you can speak to customer services.. there is NO customer services at all.

I have been using this service for many years, and at first it was very good. Excellent rates, easy payment by Dir debit, good detailed invoices, and I was using it from my landline or from my mobile phone.

Problems have appeared recently. First, the service stopped working with my landline. When I contacted 18185 cust services, they told me the problem is with my landline provider (Post Office UK), that they block services such as 18185. I think the reason the landline provider blocks those services is to force their customers to use their own much, much more expensive calls.

To use 18185 with my mobile phone I need to dial a number and when I get the message, dial the number I want. This was working fine until a couple of weeks ago. Now I dial the access number and after hearing the message I try to dial the number in the usual way, but now the screen goes blank, then comes on again, and goes on and off in a way that I cannot dial the number I need. So I think mobile providers are also blocking these services.

In short, the 18185 service is good, but watch out for problems created by the competitors.

The 18185 service worked fine for me for a while, the call quality was good and had no issues with double billing from my phone service provider. However, as 18185 require you to set up a debit order and if there are ever any problems with billing, say goodbye to your money and forget ever being able to sort it out. If you click customer services on the website it just sends you to FAQ and one goes in circles. Once you finally do find the page where you can send a message, there is no guarantee that anyone will ever get back to you. A mistake was made on my bill and I was never able to sort it out. Thank goodness it wasn`t a large amount taken from my account. Needless to say I cancelled the subscription and also the debit order.

Upon looking for a new option for my international calls I discovered that Skype charges less per minute to German landlines than 18185, and it is much safer too! I was never happy about the security issues with my sensitive information on the 1815 site. A Skype subscription for unlimited calls to land-lines in Europe only costs £5.74 per month and if you subscribe to a quarterly payment they offer a discount on that. Calls can easily be made from an app on your smartphone. So I suggest that one looks into calling international landlines via Skype as an alternative.

Call quality has become so poor that nearly all calls have to be ended prematurely. There are considerable connection delays, then further delays during speech and very muffled, at times inaudible.

Any sort of customer service is practically non-existent and to every email I send asking for help, they repeat the same mantra about doing 'test calls' and getting a ;'technical team' to look at it. It's all a lie, nothing happens because there's no-one running the service. I would say. don't bother with them - If your phonecall matters and you need to hear each other, don't use 18185.co.uk.

i have tried for hours to pay my bill but cannot since my debit card was lost, no way to contact them. I am desparate to pay

Do not use 18185 if you want to save money. They take the money twice and refuse to refund it. First of all they sent an email saying the bank wouldn't pay the direct debit (possibly due to me not using 18185 for a long time), it was still set up on my bank account. I was made to pay by card and told to set up the direct debit again. I did this and the 1st of the next month, they took the same amount by direct debit. 18185 have accepted they owe me money but refuse to return it and say I can have it as credit which I don't want and had already closed my account with them.