EDF Energy Gas Supplier

EDF decided for some reason that my meter had been replaced, and stopped billing me. They didn't say why. Eventually after months of complaining I did some detective work, and discovered the problem myself. I then remembered that I had already told EDF the meter hadn't been replaced a year earlier.

Their complaints department steadfastly refused to provide any explanation and treated me with condescension, even though I would have got my gas at one third the price for the forseeable future if I hadn't persisted.

Avoid this company. It was not the first time I had had problems with them.

Twice now I have been overcharged massively by edf for energy I have not yet used. First time because they read my meter wrong. Second time because - well, there is no excuse! I am now £241 in credit just for their benefit, with absolutely no justification for the last debit, made without my consent. Enough is enough! Avoid having direct debits with these fools.

Swapped to EDF at the end of December 2010 - STILL waiting for registration of gas account. Every time I contact EDF they say this is a known problem affecting many customers and they are trying to sort it. Finally I wrote to Chief Executive which prompted an email from one of his team who managed to get a bill raised manually for me - but still no full registration of the gas account. It is beyond my understanding how something can take 10 months to sort out and the lack of information is unacceptable. I would swap to another supplier but it is so much hassle I am just hoping EDF get this resolved soon.

My experience of EDF energy is that they have a a consistently shocking customer service and legal dept neither of which appear to talk to each other. Their customer service dept (based in the UK) are simply not empowered to do anything about any situation when it arises. I was bombarded by legal letters from their legal dept whilst discussing the issue at the same time with their customer services team for a period of 5 months. Despite being an EDF customer for the 4 year period prior to the issue arising i was made to be felt like an absolute criminal. The ombudsman and my own solicitor were involved at the end of the day in order to gain a resolution. We actually reached a resolution in April 2008. I have only recently come across this website for other reasons but you can see from the rant above that my disgust for EDF Energy is so great i have actually taken the opportunity to complete this review. I have taken every opportunity possible to inform others of what happened and the conduct of EDF and will continue to do so. For your interest the issue that arose was due to the gas meter they consistently took readings from over the four year period. There is an enormous difference in gas consumption when measured in cubic meters and cubic feet. All i can say is make sure you are being billed for the correct meter as over a four year period this could amount to a final gas bill of thousands of pounds. Best advice, contact the ombudsman they are fantastic.

EDF energy have good rates, provide nectar points, friendly customer service. I am happy with all of their services and no bad points.

I would definitely recommend EDF to anyone.