Iresa Energy - www.iresa.co.uk

I moved to Iresa about a year and a half ago and what a mistake that was!

Yes, they were on the cheap side but I didn't realise that they were as bad as they are.

Ok, granted, I do get the electricity and gas that I need, so there is no delivery issue (with me at least) but anything else is just dreadful. Their online portal is slow and very difficult/unclear to use, their bills are a shambles and let's talk about support and that billing for a second.

At some point, over a year ago, from 1 invoice to the next I 'lost' an amount of almost £150. I opened a support ticket about what was happening and please correct ..... I'm STILL waiting for them to fix this.

Support is horrendous and don't even try to call them as your in for a long (and useless) wait!

Please, avoid at all cost ...as they may seem cheap but in this case there is a real reason and you'll be the one paying extra.

Had an invite from them to fit smart meters that I took up early in the new year. The gas meter leaked and I had to call out National Grid to fix. Emailed the company but received no response but still receiving requests for meter readings 4 months on and ever rising direct debit payments. Tried on numerous occasions to e mail, don't even consider trying to contact them by phone, like other customers being 90th in the queue is common. Not a great experience I will now write to the ombudsman to resolve this. Avoid this company it is shocking. Hopefully it will be forced to close down

Tried them out for a year. Despite countless emails, they have never responded. For months, I could view my invoices online.

They put your direct debit up when you are in credit. They didn’t give my closing meter readings to my previous supplier.

Now on my final bill they are trying to charge interest on the debit on my electricity account even though I am on dual fuel & the credit on my gas account is bigger than the debit on my electricity account.

What they do is allocate the majority of your monthly payments to one fuel so that your other one is in debit. This then gives them an excuse to increase your direct debit over what it needs to be & charge you interest on the debit. It is absolutely outrageous.

As someone who switches fuel every year, I have a lot of experience with fuel companies & this is by far the worst one yet!

Since january il pay 204 pounds aside from my monthly direct debit,february they bring my monthly payment up,march il pay another one off payment 54.00 pounds aside from my monthly payment.april 03 2018 il pay another 76.00 one off payment aside from my monthly direct debit and just now 04 april 2018 just one day gap which i pay 76.00 and 87.00 monthly direct debit i have check my account and its nearly 300.00 pounds i have reported it citezens advice have a record already,i applied in OVO for a swith supplier they have refused OVO energy 3 times i have asked them last week to give my my whole balance so that i can move to another supplier they wont ley me pay for it they told me wait for direct debit from january til now i pay one off payment every month aside from my direct debit 87.00 pounds monthly,tommorow i will bring this to the ombudsman this company os the worst of all company ive been so beware 

Tried to call on the phone various times and was 95th in queue. One day was 65th and took 90 mins to speak to someone. Don’t even try to email them I am currently still waiting on a reply from 12 days ago. Trying to switch company’s at the moment but can’t becuase ive got £20 outstanding on my account. I just can’t get in touch with them to pay.

Customer service is the worst I’ve came across. Would rather pay an extra £50 a month elsewhere with a company that you can actually speak to when you have an issue

If you're thinking of changing energy suppliers, I can highly recommend bulb. There ethos I have found is great with 100% greener energy and their customer service has been brilliant. If you are thinking of switching you can use my referral link - bulb.co.uk/refer/hitesh9783 - With this you can get a quote in 2 minutes on top of get a £100 credit if you switch to bulb. I also found If you use dual fuel you get a further £30 saving per year. 

Bulb also charge no exit fees if you decide to switch from them and also pays your exit fees from your current provider.

brileant servis on time of date aplianc put where I wanted culd not ask for a better cervis thank u lads

These people took over my dual fuel at the end of February from British Gas. But because they have not taken my meter readings I am continuing to pay British gas & Iresa, and there is nothing I can do about it. Iresa are legally obliged to provide British Gas with the 'change-over of supplier meter readings'. But they wont. They wont answer any of the 14 emails Ive sent to 3 different departments so far. They wont give me my online account log in details and when they communicate it is always from a "no-reply" mail box. There is nothing I can do but pay both companies for my fuel. These people are ignorant in the extreme. Avoid like the plague for a happy life.