Sky HD

The picture quality is good on HD channels much better than the SD box. However the sound output level over HDMI is really so low many of the channels are unwatchable. This particularly applies to SD channels. From the various Sky forums they know all about this but have no plans to correct this. What makes this especially annoying is the old SD boxes had a software volume control that has been removed from the HD box.

new box an dish fitted next day engineer had to call back screen going black jntermitanly cable changed .same fault until sky came out to replace box ,2nd box even wors locks up continually have to disconect and reboot contacted unhelpfull desk waiting for third box not holding my breath how can they charge for service which is not fit for purpose

how can sky say i cannot cancel broadband/phone when they cannot fit dish to new property and i took it out as a package deal

After having sky HD for nearly 3 years I decided that paying £70+ a month for programs was too much so I decided to cancel Sky HD, unfortunately I have the old HD Box which cannot be used as Sky + so in order reduce my subscription I had to pay £64 for a sky+ box. Needless to say I cancelled my subscription as they are currently offering new boxes to new customers.

I can't complain about the quality of the pictures, I moved house and took sky with me and it was fine but I got fed up paying an extra £10.25 p/m and I also could no longer have a sky telephone line or unlimited broadband because the exchange near me needs upgraded, so all my bills went up.

I have used HD for several months. I've never experienced the technical problems some other reviewers encountered but I do find the service a bit clunky. What I mean by this is that HD channels have to be specifically located and sometimes it's just easier not to bother. As an HD customer it would be great if the system defaulted to an HD broadcast if this is available. Instead it's often a case of seeing a prog to watch and then working through the channel list to see if it is being broadcast in HD. The BBC channel is a good example. The news is an HD broadcast but the moment it switches to local news you have to change to SD and then back again once the local news is finished. You have to be dedicated to keep switching between HD and SD and searching out the channels. Had I known all this beforehand I would have thought twice.

I've been a sky customer for some time now and had previous issues with on the old standard boxes and Sky plus boxes but I've had my HD box for over a year with no issues.

The picture quality is fantastic, especially for sports but also on the HD movie channels. The options and features on the menus are also greatly improved from standard Sky +.

I love my HD Box especially as I managed to get it supplied & fitted for no extra cost.

My father-in-law has recently gone with a virgin HD box and it doesn't even get close for picture quality and the menu options are awful.

is it just me ?

since i moved up from the old sky box i have had a total of 5 different hd boxes in 5 weeks each one has the same problem they overheat they do not record when you want them too and you will do a reset every day so learn how to access the hidden menu you will need to do it often.

i will be telling sky to keep their junk and i will be switching to the better tivo virgin box why do these company's use junk material for the hardware it must cost them a fortune in call outs and returns

I have now had Sky HD for around 8 months and I have to say that the picture quality compared with standard defintion is superb and I can not understand anyone who says different.

The only bad thing I can knock sky on is there knowledge, over the phone, of their own equipment!

I had to phone numerous times because my Sky HD box kept freezing and the only way to resolve this was to unplug and hard reset. After a new dish and two new boxes I 'Googled' the problem and found that it was the 'Auto Off' function that was causing the problem and after turning this off I have had no problem but surely Sky should know this to be a problem?

So in a nutshell, it is simply superb when it is working!

I'm on a free trial of Sky HD after being a regular viewer of Sky for over a year. We had already been given a Sky HD box even though we weren't on the HD package so we effectively got HD channels from BBC, ITV and Channel 4 for free without need to subscribe to HD for £10 a month.

Now we've got the HD package on a free trial we access to HD tv from a whole host of channels, none if which I like! I mainly watch BBC or Channel 4 so I don't need 20 channels of rubbish US TV in HD.

The only thing that I would consider getting in HD would be the Sports as the extra definition is more noticeable and useful.

All in all it's a nice to have and a good test for my new 42 inch LED TV but I don't feel that I get £10 a month of value from the HD subscription over and above the free HD channels.

I am stunned by the negative reports regarding the SKY HD. Like some people I have been a SKY customer for years, I have had cable and gone back again to them. I used to have the normal SKY tv and decided to upgrade to HD after getting my HD/3D tv. I am mystified by the very poor remarks given. I love my SKY HD! There is a defifnite difference between the normal signal and HD. On my big 42" tv it looks so great and clear. I have not had any problems with recording, viewing or recording diffrent channels!!!! Don't understand that one!! The 3D is fantstic, we all enjoy it, football is great! When we contacted SKY about installation, they said they could send the box to us and do a DIY installation, we opted for that the box came the next day!!! Easy to install and the customer services guy was excellent with us. Again, cannot fault. I contacted Virgin to compare a like for like package and they could not match my full Sky Package and wanted more money. I have heard bad stories regarding Virgin and they cannot guarantee certain things. ie - Pay for HD you only get certain things on Virgin on HD. Pay HD on Sky you get everything including 3D. I know people slate 3D - but we enjoy it. Sorry to upset the negative customers but SKY has been very good for us. I don't mind paying my £60 a month, as we get a lot out of it. Some people spend £60 a month going to the gym, I don't I enjoy my television. Sky do have there faults at times, but has there ever been a perfect company?