Russian TV Services - www.russian-services.com

For the service they allegedly provide, they must pay money, not you.

Tried to get through on December 9th - no one picked up the phone.

I called another company - they immediately picked up the phone, they work 24/7.

Constantly have to restart the "box", rewind and rewind so much that I turned off the TV, found this program on the Internet, and watched.

Pretty appalling customer service. Very disappointing attitude. The codes are not working. Paid £175 which went down the drain. Not refund. No alternative codes.

Purchased a new package and it is not working on my Dune HD box or on my PC using the supplied software.

It seems that this is a known issue from their support desk - fair enough. Tried the suggested fix however this does not fix the problem for me - again fair enough.

Tried to log a support "ticket" as suggested by the proposed "fix" with firmware details, etc.. Global TV Support Centre seems to not work either. I get the following message after trying for a number of days:

"ticket cannot be created/updated - this Zendesk account has expired" - grrrrr

So can't report that the TV system is broken for me because the reporting system is also seemingly broken.

Tried calling the telephone number on the website for technical support - told by their automated system that I need to log a ticket and then am hung up on - GRRRRRRRRRR

Tried calling the sales line instead to speak to a human being - no answer after many attempts. After calling at 10:45 the automated message told me to call back during office hours of 10:00 - 22:00. Calling at 10:45 does not seem to fall into this timeframe.

GRRRRRRRRRRRRRR - NOT HAPPY AT ALL!!!

We have used Russian TV services for the past year and are very pleased with the performance. The signal is of excellent quality, and rarely drops out.

The programs offered are superb and the offered videos are of excellent quality and to our surprise also contain quite recently released titles.

We can recommend this service to anyone seeking Russian TV abroad. Simple installation and setup and evenings of good tv!

I am very pleased in fact delighted with the service I get. I was relocating to Cyprus and found the local office Kartina TV unhelpful. I have been a customer of Russian-services in the UK for the last 3 years and once again they did not disappoint me and I got very clear information about how to carry on using them in Cyprus and very personal service taking into consideration that I was using the service in both countries.

My favourite pack is Premium Pack and I was glad to see it available again. I find it is the best for me having tried the Flexi and Smart. The reasons are as follows: channel selection compared with Flexi, description on the programmes preview is more detailed and is seems to have less problems using the archives.

I just regret that I can no longer pay for a 1 year subscription, but I have to admit the delivery is instantaneous.

When I needed to choose another pack rather than Premium I was unable to see which channels were available in other packs. As I had them installed free I quickly discovered that the channel selection on Flexi was not my cup of tea. I suppose if I bought it blindly I would have been disappointed.

Having recently relocated for two years to Colombo, Sri Lanka with My Russian Girlfriend, discovering the product and service offered by Global Russian TV has been a GodSend. I work long hours at the office so being able to have this system in the house for my girlfriend is super, there are many local Russian channels available to view and the system works perfectly with a fast internet connection. Thanks

I am based in Australia. I contacted customer support and they provided me the information I needed to purchase a subscription. I accidently order a different subscription (flexi), received the login information, but my access was denied. I contacted customer support and basically had to re-order the premium subscription at additional cost. Russian services refused to do anything to help and treated me like an idiot, like I was trying to rip them off! Since ordering the correct subscription (premium), which is the only one that works from Australia, I have been happy with the service. However the treatment and lack of understanding from customer support has left a bad taste in my mouth. They obviously don't understand that I am a prospective customer that could potentially spend more than 200 pounds sterling each year with them and jeopardise that by arguing with me over 16 pounds, which they refuse to refund me because the codes don't work from Australia! Even if they can't technically refund subscription codes that have been issued, they could do something to help me out as I am sure that I am not the only person that has mistakenly purchased a service that is not available in Australia. Their website doesn't mention this either; you have to e-mail customer support to find out this information. In fact their website basically says that the premium subscription is no longer available and to purchase the flexi subscription, which is better. If only it would work in Australia! Good product, but rude and arrogant attitude if you mistakenly purchase a subscription that does not work in your location!

I purchased the network box and a monthly subscription from Russian TV Services. The customer support was so good that they called me back, and over the phone talked me through tweaking the HDMI setup to fully utilise my TV and internet connection. They also guided me through downloading new firmware for the box (not necessary) and explaining all the extra features not even mentioned, e.g:

1 - how you can plug a usb key into the box and play back video in most formats (avi etc).

2 - how the network box can also stream video from your PC over a wireless connection.

The Russian channels? Great.

Over 1000 movies (free - on demand) to choose from (some russian, some dubbed); many tv channels; movie channels etc.

In short - I believe it's well worth the money and I use the service everyday, especially watching Russian crime channels!

The only thing to remember is to read your emails! i.e. after the box arrives and subscription is setup read the guides on their website and any instructions you've been emailed.

A very good quality service and very reliable, we had previously used another Internet TV service which was very disappointing but Russian-Services have met all of our expectations.

Great customer service 24/7, on weekends and holidays. Great supporting team, speaking on English & Russian. A good number of russian channels, good HD movies and kid channels. We do enjoy watching Russian TV.

It would be nice to have a cost of TV box split for a monthly payments.