Smithmedia www.smithmediagroup.co.uk

Absolutely awful.

They bad mouth other ISPs - was looking at multiple ISPs and ask them to compare against them. Badmouthed every one of them, even some of the more reputable firms.

Was also looking on thinkbroadband and ispreview to find that they had been removed for posting reviews about their own company! very unprofessonal and shows that they are just a one man band in a bedroom.

Would I recommend, hell no. They just resell obit telecom.

This is a very poor broadband provider. They claim to have 24/7 support but I am unable to get through to there support phone number after midnight.

Download speeds are slow unless I connect to a VPN or a proxy server, this is odd It smells of some kind of port throttling or something.

Maybe just my connection but so far I'm not happy with the service.

I hadn't heard of Smithmedia till I was searching for a ISP who offers an Unlimited Broadband package that actually is Unlimited. I was with O2 before, and their Unlimited package has a hidden cap of 40GB, go over that and you get told to cut down your usage or else! With Smithmedia no hidden limits on downloads, no fair usage policy, just straightforward Unlimited means Unlimited.

So, when I found Smithmedia, I sent an email asking a few questions before adding them to a very small list of possible ISP's... they got back to me within minutes, not hours or days as has been the case with other suppliers.

The switch was painless, and straight away we were getting more consistent and higher speeds than before, but with one exception iPlayer streaming was useless... again I sent off a mail and again support got back to me within minutes.... and within 24hrs the problem was resolved.

Excellent customer care.