Rogers, www.rogers.com

1. My credit beuro told me that there is an outstanding balance only to call and find out that rogers never informed my credit beuro on an account that was closed since 2012 . This caused issued in my credit beuro where I had hard time getting credit applications approved.

2.When I called at least 5 months back to get this issue fixed they kept giving fake promises of contacting my credit agency and updating my file.

3.Recently I had to call again to get this done. They credit operations department promised to send email and letters proving my account is clear. It still hasn't been done.

Long waits and being hung up on also isn't appreciated.

Im suffering in my credit score because of this.. In the future If i'm needing to apply for important loans such as mortgages. I am left with a bad credit score due to this companies laziness.

Although I don't generally make a habit of doing this, as a former retail person and a mystery shopper for 10 years, I think that both positive and negative behavior should be recognized and I have experienced both in the past two days from your customer service representatives:

I have been dealing with a rather difficult issue, where my bank has been transferring my payments to the wrong Rogers account since August. Suddenly the credit bureau is telling me my rating is down due to this issue. So I contacted Rogers and spoke to someone who was wonderful and patient, very friendly and helped to find out where my money was going (into a dummy account - my old phone number) but could do no more until accounts receivable was open. I then spoke to someone else, the next day who put a note on my account that my payments were not late, just made to the wrong account - she was equally friendly and compassionate about my $1150 in missing funds. Both were able to contact a supervisor and find out more information from them in order to solve my issue. They worked as quickly as they could and I had no problems waiting with them as they dug for information.

So far so good, at this point I was really happy to be a Rogers customer because all of your people seemed to actually care and wanted to do what it took to find me an answer, even if it wasn't the one I was looking for. They made sure to carefully listen to my request, ask questions back to me, clarify and then take control of the situation and leave me feeling really good about the 2 hours I spent on the phone.

And then I called back to ask if there was anything I could have for proof of these payments to send to the credit bureau to help my score back to life (since it's a dummy account and not mine, I won't be getting a statement anytime soon saying that I've paid bi-weekly since August) and I wanted to know if there was anything that could be done from Rogers 'end, or that I could do on my end.

I got someone in accounts who was was very unhelpful to me I feel, he didn't even wait for me to explain myself or finish any of my sentences I feel, just talked over me and didn't answer my questions at all. When I asked to speak to his supervisor multiple times, he refused it seems, saying that the supervisors were not there to address MY issues. Even when I clarified that maybe we weren't understanding each other and requested to speak to someone else, he refused and told me to hang up and call back if I wanted 'the same answer from someone else'.

He wouldn't let me explain myself and I found myself getting very emotional and frustrated but had no one to talk to they refused to transfer me in my opinion, or to de-escalate the issue.

I have been with Rogers as a loyal customer for 10 years now and have always appreciated your customer service but someone made me want to switch service providers IMMEDIATELY. His type of "customer service" is something I would expect from Bell, not you guys!

I may not have been able to communicate my request effectively to him, but I was only looking to find out more information on how I could provide proof to the credit bureau that I was, in fact, making payments on time, but unfortunately to the wrong account. They didn't even listen to the issue at hand I feel, let alone try to develop a solution - he just repeated the same statement over and over, without actually listening to my concerns or trying to find out more information in my opinion.

Even if he couldn't do anything for me, his approach was unhelpful I feel.

Rogers changed its setup so that users of non-mainstream email, i.e. Eudora, can no longer use a non-rogers email address in their "from" box. It also knocks out Mozilla, only internet explorer can be used. Zero tolerance for other alternatives except microsoft products for pc users. Therefore I do not recommend