Localnet www.localnet.com

My Grandfather signed up for dial-up service through Localnet, and then called me to come over and help him move his computer near a phone outlet. After about ten minutes of explaining what a modem was and that he didn't have one in his computer, he agreed to let me cancel the service for him, since he couldn't use it. After waiting for a customer service rep for about 15 mins, the rep explained to me that he didn't care if the account was active for 5 mins or 5 days, they were charging him for the full month, and they didn't keep data on nor care if he used the service. I explained that this was my Grandfather and he didn't know he couldn't use the service. I asked to speak to his supervisor. He explained that it was company policy to not let me speak to or contact his supervisor in any way, and all cancellations had to be done in writing using the email account that my Grandfather couldn't access since he couldn't use their internet. I am still in process of getting the money refunded, but they're spent more money on customer service reps than the amount of a full refund. At one point, a rep explained that the service agreement requires an account stay open for 30 days, although the earliest date of cancellation was over 30 days later. No service agreement can be considered binding in the Commonwealth of Virginia without both parties viewing this agreement. My grandfather got no copy of this agreement either on the phone, electronically, or via the mail. This company cares very little for good customer service and keeping consumers happy. I honestly feel that they were taking advantage of a senior citizen. I am extremely frustrated and suspect that I will have to go through the Better Business Bureau to even see a refund.