Biscit Broadband

Go Eclipse!

Biscit Broadband are an awful ISP. The service is forever down. There is also a lot of SPAM in their email boxes. NO Customer support. NO Technical support, as on that phone line you get put through to an operator who takes a callback number, but you never get called back. Premium rate technical support number - either leave a message not to be taken any notice of, or get engaged tone after waiting. HATE to release a MAC code, even after new legislation (February 14th 2007). Want you to cancel service which is not recommended by Ofcom. Can never get anyone on phones above an operator. Unsatisfactory service all round.

Slow, disconnects a peak times. Been with them for 2 1/2 years ... only renewed because they said they would price match ... turns out that their price match for an unlimited package meant putting us on a 2gb capped package and then charging us 8 months later for over usage and phone call charges - which of course drew our attention to 'our mistake'. Now we want to cancel - I have been calling them (20 minutes at a time) and have been told on 4 occasions that they will call me back - and they haven't - I have been emailing them - no response until this morning (4 months later) telling me that they will cancel the service when we have coughed up £250 in bills and a £35 cancellation fee.

I have been in contact with trading standards. NEW LEGISLATION 14TH FEB - internet providers HAVE to give you your MAC code on request. Also refer to 'the supply of goods & services ACT 1982' for breaches in their services.