Aireworth Vets - www.aireworthvets.co.uk

Only care about the money! Do not take complaints serious and offer no resolution at all. AVOID, I would not recommend at all. They put money before what is right for the pet. Very poor.

Without a doubt the entire practise has gone above and beyond for my dog. Everyone has been polite helpful and have put my dog's welfare above everything. Her surgery was explained in detail before hand and afterwards. Written instructions were issued in plain English. A desperate situation that did not look good for her has been turned into a success with my dog having many more yrs. A massive thank you to all at aireworth vets

Use these vets for both my horses both my dogs and both of my rabbits.

The equine side is fantastic!

Really looked after our dog, thanks!

I had aireworth vets out to check my horses teeth via a zone visit. He was not sedated. After the task, the vet informed me that they really did not need doing in the first place. Nice one! Then, when I received the bill, they charged me for sedation when he definitely was NOT sedated as he's well behaved. (rode him immediately after!). The bill came to £65. Then when I rang to complain, they queried me re the sedation. Come on! You definitely know when your horse has been sedated. When I phoned to book the appointment, they seemed to be pushing for sedation. My horse has never been sedated for his teeth doing. They are dishonest and I do not believe this was a genuine mistake. Take my advice - please do not use! Clearly they are looking at where they can add extra dishonest costs. Horses are expensive enough when you look after them properly. Horse owners put their trust into this practice, and this is how we are repaid. Thanks for nothing!

My husband's first wife took her border collie into Aireworth Vets Keighley West Yorkshire earlier this week and was told she needed an emergency caesarean. She didn't have the money and was told the treatment couldn't go ahead unless she paid up front. She rang my husband in a state and said she didn't have the money and put the vet on the phone, so I know it is true. We couldn't let a dog die, so he phoned me at work and I had to ring them back and pay them over the phone on my credit card. I might add that I'm not even on friendly terms with this woman, and have never even seen the dog, so this was done very reluctantly and only to save the dog because the vet said he wouldn't start the op without the money and she was in considerable pain.

It was only afterwards when I'd had time to think, that I thought - hang on a vet wouldn't let a dog and puppies die. Not having much to do with vets before, I rang up and asked them if they would have let the dog die if I hadn't paid the money. The manager Alice said no so I asked for my money to be refunded as the owner is nothing to do with me and I don't want this on my credit card. They have refused. They have admitted that the woman has 2 accounts with them – and that there was a “problem” with the equine account.

I can understand that they need to get their money; but to blatantly lie to my husband in order to get anyone to pay this woman's bill is to me unethical, immoral and unprofessional. They will have their own channels to pursue debts without resorting to playing on other peoples' emotions in an emergency situation in order to get their money. Anyway it couldn’t have been an immediate life and death situation as they waited for all these phone calls and the card payment to go ahead.

After speaking to the manager, she changed her tune and said the vet can euthanase an animal if the owner can't pay!!!! So beware - if you have an emergency and can't pay, these vets can hold you to ransom, euthanase your pet or, as in this case, will not start the operation until you get anyone, just anyone to pay the money up front. I've been really upset by all of this especially as I was at work trying to do my job at the same time as giving my credit card details to these people and they know how badly this is affecting me, but they won't do the decent thing and refund my money and pursue this woman via the correct channels. I might add that I never get in debt myself and try to pay my credit card off in full each month but now I’m going to be paying interest!! Thankfully the dog and puppies are ok. To make matters worse, the bill actually came to £542 in the end but they wouldn't even refund the extra £8! - and as for itemising what I actually paid for - guess what they can't tell me that either cos it comes under data protection laws and I'm not the pet owner!

Shame on you Aireworth Vets. You’ve conned me out of £550 for a service I haven’t even personally had , just for your own profit.