Groomingdales Hawthorne

We had Groomingdales groom our 8 year old Chow mix. We requested a puppy cut. First on the phone with the owner and again when the groomer arrived. Instead, of getting the cut we requested, the groomer shaved our dog. I believe that the reason for the shaving was because, as our dog has thick hair, it was much easier than the cut we requested. Furthermore, after she left, we discovered a large cut on our dog's side that was at least 2-3 inches long. The gash looked like it could have made with a razor. It was very straight, deep and about the length of a razor head. The groomer claimed it was a hot spot that was already there and she merely knocked the scab off. Not one person that has seen the cut believes that it was a hot spot due to the shape and depth. It took 3 weeks for the wound to stop bleeding and oozing. And, the cut has left a permanent scar. Lastly, although we were promised partial reimbursement on 3 different occasions (it was undisputed that we did not receive the cut we had requested), we have not received anything from Groomingdales, not even an apology. Although the apology and reimbursement would have been nice, the business they have lost due to this incident is my compensation. I walk my dogs at least twice a day in an area that is heavily populated by other dog owners also walking their dogs. And believe me, I do not hesitate to tell the story.