Poynings Cat Boarding Hotel

Having left our 2 elderly cats for 18 days for the first time at the Poynings Cat Boarding Hotel, we were quite concerned for their general well being on our return.

The only previous occasion we left them was at a reputable veterinary cattery for 4 days. We returned to find them incredibly sad, thin and both suffering from diarrhoea. This experience gave us a great concern to ever board them again. We did extensive research and an unannounced visit to The Poynings before selecting it and were very pleased by our first impression.

However, on collecting the cats yesterday from The Poynings we were absolutely delighted to find them in excellent condition and incredibly content.

Clearly they are very happy to be home but as a " Home" from "Home" we cannot recommend The Poynings highly enough.

When we called and sent emails during our trip the staff responded virtually by return and allayed any concerns that we had.

A truly brilliant place in a delightful and tranquil setting. We will not hesitate to use The Poynings Cat Boarding Hotel again.

G and R

Upon my arrival I was greeted by a lovely staff member who took me through to the Cattery. The Cattery is spacious and looks over a wonderful garden. The space inside the cattery looked clean and warm, I normally dislike leaving my cat in a cattery as not only does it disturb the cat but it also makes me at unease but for the first time I felt incredibly comfortable in doing so with this one. After 2 weeks away, I came to find my cat almost reluctant to leave. My cat was groomed, well fed and kept in a brilliant condition. I really cannot thank the team enough for doing such a wonderful job. I would recommend this Cattery to anyone.

hello people, i am writing this review because i have just picked my cat up from poynings cat boarding hotel, and i am sooo pleaesd, when i left him i was really nervous because its the first time, but the girls there let me stay with him for a while, and they gave me a phone number i could call to see how he was getting on, thankyou all very much, see you when i go on my next holiday

I am writing this review because I was really shocked when I read a few reviews, I have been using poynings cattery for many years now ( 15 ) and have never had a reason to complain, I am a bit nuts about my cats, they are my babies, I always see them in, and I call the cattery every few days to see how they are and the girls there don't mind, one of my cats is on medication and they are always very well and happy when they come home. I would definitely recommend this cattery, and you can visit anytime within there are open, then you can see the care and attention the cats get, I certainly wouldn't go anywhere else.

This is the first time I've ever had to put my cat in a cattery for one week & was utterly disgusted by the lack of cleanliness & care provided - there was hardly any litter in the cat tray, she quite clearly hadn't be brushed (she's a longhair & I asked if they would mind giving her a brush - obviously that was too much trouble), she had lost weight was staying in a pen that clearly hadn't been cleaned.

The place is grim & the man we dealt with only seemed interested in our money - I don't genuinely believe they even like cats.

I will NEVER be sending my cat here again & if you want a happy relaxing holiday I wouldn't send yours here either.

I booked my cat in for 4 days (Monday arrival- thursday pick up) , and over the phone explained I would need to pick her up later on the last day, around 6-7pm, as we had a long drive back from holiday. This was confirmed by the man on the phone, that we could call an hour before arrival. Was happy to hear that they were flexible, so booked her in. When arriving I was told by the woman there that the booking was wrong as my cat had been mixed up with another cat of the same name, 'Are you sure you didn't book it for Friday?' she says. I don't like being made to feel that something is my problem when it's obviously their error! She couldn't let me settle her in her run as it hadn't even been cleaned yet from the previous day, so I had to leave her on the floor in her box and hope for the best. I called on the Wednesday to check about pick up as I was now a little worried, and was told pick up should be at 12.30. So I explained that I had booked in a late departure over the phone. 'yes well we are so busy on a Thursday, ive told him not to do that. It just means now that another cat will be waiting to go into that run' again, making their mistake somehow my responsibility. I asked what would happen if we couldn't get there by 5pm (apparently this is the latest we could pick up) and was told she would just have to stay another night (and another £10 I bet!) so we cut the last day of our holiday short to get back before 5.

On arriving I was dealt with by a worker, who didn't tell me anything about my cats stay, e.g if she had been eating ok, he seemed more concerned with making small talk and taking my £40 before I could see how she was. when I started to explain how unhappy I was with the service he showed me to 'the boss' but stuck around to put in his opinion. The boss mentioned 'oh your cats the one that got changed to Wednesday?' wow, wrong about the day AND wrong about me changing it, he had booked it in wrong in the first place! I explained about the lady and what she had said over the phone and how it made me feel. 'oh I don't know why she said that, must have been a mistake'.

The boss continued to allow his worker to talk over me, and I really felt ganged up on, and realised that neither of these men were going to apologise or listen to me at all. Bottom line, these people are rude, un organised and I wished I had taken notice of the previous review. I don't believe their testimonials on their website for a second, and my experience was such a stressful one that this is the first time I have wanted to warn people, don't send your cat here if you want a peaceful holiday!!

I picked my cat up yesterday having left her there for a week. It was my first time using this cattery and will not be returning. My cat Cleo was very distressed when I went to collect her. She uses a litter try at home all the time but when I looked I saw she had been given just a few pellets in her litter tray so she had nothing to use for a toilet. She had, as a consequence been weeing in her own bed. She smelt awful and I had to bath her as soon as I got home. She must have had an extremely uncomfortable week. Worst of all when I voiced my concern I got a rather rude response, no explanation and no apology. I rarely feel the need to write reviews but after such a poor service and a very upset cat I feel it is more than necessary. I would strongly recommend not using this cattery!!

i just wanted to write a review about the poynings cat boarding hotel, near brighton, it is very clean, the staff are very helpful , as i was very upset to leave my cat , they let me settle her, and to call any time to see how she was, which i did, and it wasnt any trouble to them at all, my cat was very well looked after, and was well groomed while she was there, ( long haired cat ), i can say there wasnt anything i didnt like about the cattery or the staff, thankyou very much.