Ningbo Furniture - www.ningbofurniture.co.uk

These are the facts, you can judge the customer service of this company yourself.

I placed an order online for some chairs and tables on 23 April and paid online nearly £1,200. I was later called to say that none of these items were in stock and would be replaced. As they were still being advertised online and payment was taken this was badAfter eventually finding some chairs that were in stock (after 2 or 3 attempts) a further payment of nearly £1,000 was taken from my account by their accounts team on 27 April. The original payment was refunded to me the next day on 28 April.

I didn’t hear anything for a week or so and therefore I decided to chase. I was told that the company could not see that any payment had gone into their account, despite their accounts team processing the payment. I must have called a dozen or so times to chase until the 13 May. I also called my own bank 3 or 4 times to check that payment had gone out.

On 13 May I was told that they still could not see the payment and so would not be releasing the stock for delivery until they were able to confirm payment. On 14 May, out of the blue, I got a call to announce that the delivery guy was there with our stock! Clearly the accounts team do not speak to the delivery team.

I called to query this on 18 May and was told that this was “confusing.” On 19 May another payment of nearly £1,000 was taken out of my account without permission or my knowledge! Having called to complain, speaking to the manager every day and e-mailing I was eventually refunded this second payment on 28 May – 9 days later. I had one apology in this whole month (after being on the phone with the manager for over 10 minutes) and no offer of compensation or written apology.

The worst customer service I have ever experienced.