Haddon House Furniture Ltd (Pre December 2008)

I have nothing but praise for this company. Right from the first time I called service was friendly and the delivery went without any problems - even the packaging was good quality. The brochure does not do the furniture justice!

All in all I'm delighted with the furniture and the price, and the service from the delivery drivers was first class.

Was a bit disappointed that the delivery took a long time - we are in Scotland and Haddon don't deliver there as often as other areas (due to demand apparently) but they did say they are starting to use another company for these deliveries so it shouldn't take as long next time.

I'drecomend this company.

Badly co-ordinated service (arranged finance on one day, 2 days later, another staff member rang me to ask how I wanted to pay).

Inflexible delivery, which could feasibly see you waiting for a very long time for your goods.

They also want to charge you 10% of your order if you want to cancel the order due to their totally inflexible delivery service.

I will never attempt to purchase from Haddon House again.

Haddon House are an excellent company to deal with. Help available every step, from the samples they sent to organising payment and delivery (which was much quicker than I thought - less than 2 weeks after I ordered).

Highly recommended!

We went to the Haddon House display at Window World in Carlisle. The assistant there was extremely helpful and informative. She was objective, knowledgeable and assisted us in all aspects of our purchase.

Once we ordered, she immediately gave us a delivery date and this proved to be accurate.

We have received quality furniture which is extremely well built, comfortable and good value for money.

In all we found the Haddon House company to be professional, providing quality products and also providing excellent service.

I have had two two seater sofas and one armchair in the Gatcombe range for just over 12 months. White scratch marks are appearing all over the sofas. I have paid for an independent assessor to come and look at them, but he sent an inconclusive report - how convenient. We are disgusted with the quality of the leather of this suite, and can't understand why the marks are white and not the same colour as the leather (chocolate brown). Getting nowhere with Haddon House. Have just sent a letter to the MD.

I am so happy with my furniture from Haddon House. I have had problem after problem with getting my conservatory built, so it was a pleasant surprise that everything went so smooth with the furniture.

I have 2 armchairs and a footstool from the Wasdale range, and they finish the room off perfectly - the cane even goes well with the blinds that I had from Thomas Sanderson! I couldn't ask for any more.

I would like to express my complete satisfaction with the way that a problem that arose with the settees I purchased from Haddon House Furniture was dealt with.

The items were replaced with no fuss of any kind, and I received a cheque for the difference with the costs of the different leathers.

It has been a pleasure dealing with a company that treats customers in what is, perhaps, perceived by some as a somewhat 'old-fashioned' way of being, in as much as 'the customer is always right'.

Should I require anything of a similar ilk in the future, I would not hesitate in getting back to them, and I also would not hesitate in recommending Haddon House to friends.

I wasn't expecting a good service, as so often happens nowadays, but the service I had from Haddon House was excellent! From the response to my initial query, the swift confirmation of order, through to the actual delivery of quality goods so quickly. I have no hesitation in recommending Haddon House to my family and friends.

This company is unhelpful, and to say the least, not organised. I telephoned lots of times spoke to a few people. I also asked to speak to the Managing Director. In the end I cancelled the order with Haddon House and purchased elsewhere.