Pole Design - www.poledesign.co.uk

AVOID!!!

Have just had such a terrible experience with this company.

Before placing my order, the person I dealt with is sweet as apple pie, accommodating and seems very helpful and thorough.

However, once the order is placed and paid for, prepare for zero customer service and delayed response to emails and calls. I had to chase for several days before finding out when our rails would arrive.

And once they did arrive we had terrible problems with running the tracks and opening the curtains. Highly embarrassing as we had work clients staying with us that weekend and their curtains would not open or close without 3 people manually pulling them. Not what you would expect from a top brand like Silent Gliss.

Upon calling and emailing, the response was that they needed "cording at both ends". One sentence, nothing else. I didn't even know what that meant and so upon asking I was told it would cost a further £150 on top of the already £480 tracks!

To give you some background we supplied EVERYTHING we needed in advance, we could not have been more thorough. I sent diagrams with photos and full measurements with descriptions of our order as they're hanging just underneath some very old and listed coving which we had to protect.

The same person I dealt with was unbelievably rude to me and basically refused to help at all.

I then spoke to a rep at Silent Gliss who was incredibly helpful and managed to fix the problem for me. Simple spraying with silicone. Apparently something they always advise but she didn't even think to suggest it. Instead she wanted to charge a further £150 unnecessarily, obviously to make more money out us.

She then refused to cancel my 2nd order which was paid for at 3pm and apparently by 8:45am the following morning was already in full production and too late to cancel (!!) Considering her delay in getting back to me I find this very hard to believe!!

Another £600 spent with a company I wish I had never come into contact with in the first place.

I usually deal with John Lewis but because of lockdown that wasn't possible in May.

She is now also refusing to refund me for some gliders and brackets that we no longer need (which is not in line with her Terms & Conditions, therefore illegal). Apparently the admin charges for her are greater and she will therefore NOT refund me for a product I do not need.

I am 40 weeks pregnant now and each email or phone call with this woman makes my blood boil. It's just not worth it.

Avoid avoid avoid. Go to a trusted company or use a supplier that Silent Gliss recommend. She wasn't even on their recommended list when I called them.

Requested samples of pole which had no indication of which colour was which. Contacted pole design who confirmed which colour was which. On delivery the colour wad the wrong one. On informing pole design I was told it was my fault. I had agreed to the colour ( the colour they told me) and that nothing could be done. Also had the cheek to tell me that I was fortunate that the colour would match my scheme. No customer service at all and then ignored emails. Expensive awful service.

I orders and paid for a curtain pole and received an email saying my payment had gone through on the 4th of August and I would receive the pole in 3 to 4 working days.

11 days later there was no more emails ,no sign of the pole,no correspondence at all.

I emailed on the 14th asking where my pole was.

I got an emeil the following day saying the pole wasn't available.No apology .No mention of taking my money when they knew the pole was not available.No mention of refund.

How can a company be allowed to do business in such a way?

I asked for a refund ,only to receive a abrupt email,who I guess was from the person I dealt with as she didn't have the decency to leave her name on this occasion,to say order had been refunded.

I have never came across a company to treat their customers like this before.

If indeed I do not receive my refund within the next few days I will take the matter further and report them to trading standards . Also I notice reading other reveiws ,they are not very good to say the least of any criticism, and wouldn't be surprised if the " Annonomouse " person behind her desk worms her way out again.

My mind boggles how you can take someones money before they know they even have the product!Well Poledesign.co.uk does and then doesn't bother to let you know.!

Pole Design has a great range of products but best of all was the advice received to get the look and combination right. It was all double dutch but K sorted it all out for me. Many Thanks !X!

After confirming my order on Monday, the pole arrived at 8am the following day. I was not expecting to order the pole so late in the evening and be guaranteed delivery the following day and especially so early.

The pole is of high quality and neatly packaged and I would like to complement you for your interest and excellent service.

I will be back for more items in the coming months without a doubt.

The bad bit first. They did not hit the initial anticipated delivery date. However, in the grand scheme of things that did not concern us. The quality and design of the product (3m x 45mm curtain pole) exceeded our expectations and value for money is unrivaled. We were then away for several weeks and a new delivery date was easily organised but the pole was delivered early when we were not here. Ten out of ten to the delivery people for using their initiative and leaving the pole in a safe place and ten out of ten for the weather proofing of the packaging which left the product in perfect and dry condition. Pole Design has picked up a few poor reviews but we are so pleased, we are planning to buy a second pole from them when we have decided on curtains. My favourite bits of the design are i) end cups that screw on, so none of the usual irritating falling off from time to time of friction fits ii) the pole drops into the fittings rather than passing through them which makes hanging and un-hanging a piece of cake iii) no center fitting therefore the whole curtain width can be swept to one side instead of having to have two halves pulled to both right and left.

Firstly I don't intend to go into detail about my review and I won't be entering into email trails with the person I dealt with - suffice to say that my experience of ordering bay window silent gliss poles has been awful. If you do order from this company get a fitter in - measurement is not a straight forward process and the angle is very important but is calculated by Pole Design. When the first poles came and were wrong I had to order replacements which were almost as expensive as the originals and I paid the fitter a fortune because when the second lot came one side didn't work properly. BEWARE shoppers.

Great customer service. I approached Pole Design for curtain ideas for two very large windows in my rental property. I had a tight budget and also a time restriction. I also wanted curtains in keeping with the property's very modern/minimal surroundings.

I found Pole Design to be very professional with plenty of great ideas. She was able to meet all my requirements within the timescale I set.

We decided to buy Silent Gliss poles from Poledesign.co.uk in order to support local business even though their price quote was not the cheapest. I made it clear we were in a rush therefore asked to be informed about the delivery date so I don’t miss it. It wasn’t until the first missed attempt that I received an email with tracking info (granted, with apologies).

The poles were for panoramic windows and to make it easier to handle and hang, we requested that the 4 meter pole is done as two 2 meter ones with a bridge in the middle but despite being charged for the above, we received one 4 meter pole. A lot of gliders got crushed in transit – I contacted an adviser straight away, offered to take photos and asked to resolve it asap. It wasn’t until 2 weeks and a number of reminder emails and phone calls later, that we finally got a replacement.

The invoice clearly stated that curtain poles and brackets are black so imagine my surprise when my order arrived and all the fixings were white. Having contacted her, I was told that it was implied that the brackets would be white (who would want black poles with white brackets?) and I would have to pay ~£120 extra to have them in black.

When I pointed out how misleading the invoice was, I received a number of confrontational emails followed by a late phone call during which she in a very rude manner accused me of being ungrateful among other things.

Having got accustomed to a high level of customer service that companies strive for nowadays, we were left absolutely speechless after her screaming fit during which, by the way, she banned me from their store (as if we would be returning anyway?). This, strangely enough, did not stop her from signing me up for their newsletter 5 months later without my consent.

It is safe to say that my experience with Poledesign.co.uk was shockingly bad and unless you want to have to deal with ineptitude and unprovoked rudeness, I would steer clear of this company.

i should have written this review months ago but didnt get round to it. It was only after reading the adverse comments of another buyer that I felt I had to review my purchase I bought a jones pole with beautiful crystal finials and it came excellently packaged and was exactly what a wanted. It arrive within 2 days. I would definately recommend and intend to use this site again. It was very well priced for the quality of the item and looks much more expensive than it was.