Online Curtain Fabrics www.onlinecurtainfabrics.com

I ordered fabric and they told me 5 days later it was damaged. I was expecting fabric within 3/4 days as promised on emails. Then he said I would have to wait another 2 weeks. So I sourced elsewhere and cancelled the order. I phoned to cancel, as well and told its was okay and then 45 mins later they told me they had dispatched it already. They couldn't provide evidence.

I cant accept delivery now as I dont believe him and worried that the roll of fabric maybe the original damaged one. Thank god for credit card protection!

Just used this company and now got my curtains. They were well made with very good finish.

Will be using them again later in the year, i was a little unsure to use them , but they now have new owners as far as i can see, they have a new address too.

But all i can say is that i had no problem at all really impressed even with the samples.

I have used this company over the last 3 years, although they went bust last year, i have now found out the website is now back again under new owners and i can confirm that they are back to normal.

I got my samples last month, and yesterday i got my Curtains which i had made.

I just want to let people know they are back running , i wish them all the best and i will continue to buy from them again in the future.

Being unable to contact Curtains Direct about my order I was informed by one of their suppliers that they had closed down and would likely be in liquidation.

I ordered curtains on the 27/9/14. 5 days later was told by email they were in production but had nothing more since despite 2 emails... looking at other reviews looks like I won't be getting my curtains..

Despite speaking to someone to confirm fabric details, two weeks later after paying in full the site has closed down and guess what? Im getting no curtains. They wont answer phone nor reply to nail.

If they start up again avoid like the plague.

I can't talk about the online side of the business as I visited one of the shops instead but I have had exactly the same problem as the person writing the review below. I checked up on the status of my order having heard nothing for about 9 weeks. After eventually managing to get through to someone who promised to call back to let me know what was going on and again not hearing anything I called into the shop where my order took several minutes to locate. Then I wasn't even given a clear reason as to why my order wasn't ready - they could only tell me that the order was delayed, and the company supplying the curtains wouldn't tell them why. I can only presume this was an excuse and my order hadn't even been placed. I quickly realised that my husband's instinct on first visiting the shop was right. He thought it would end badly. I was prepared to give them the benefit of the doubt because I had found some really nice curtain material there. I got a refund and went elsewhere. I will not be going back to this shop.

Having ordered curtains, at only £50 cheaper than I could have got them locally, as website wasn't clear that you had to add VAT to the price quoted, and told they would be 3 -4 weeks, I eventually cancelled my order as had to keep chasing to be finally told after 9 weeks the curtains weren't even made. Very disappointed at the complete lack of communication.

all i have to say is what great service this company offer, we ordered online but would collect from their office as we had a day out, when we visited to collect the fabric is was well wrapped and on a roll.

While we where looking in their showroom we decided to order more fabric as there was so many fabric books to look at.

Customer service was very good, very helpful and website is so easy to use.

Nothing more to improve such a nice company..

Having previously ordered from OnlineCurtainFrabric via the internet approx a year a go,and being very happy with the resulting blinds, this time I read on their website that they now have a customer showroom. Great, I will go and have a look.

Having made a special journey to do this and armed with all my wallpapers, I arrived at the unit. No signs downstairs as to where to go, so presumed I had to go upstairs.

Found a small show room area and a chap came out of the office. He was most unhappy that I had not looked on the internet to tell him which materials I wanted to look at. He then proceded to tell/show me how to use his website as they dont keep samples of all the fabrics! (having graduated in computers studies, I found this rather patronsing to say the least!!!)

All I wanted to do was match up the colours from my wallpapers. We were made to feel very uncomfortable and certainly unwelcome.

I decided we should leave as it was such an uncomfortable atmosphere and just looking through the samples was going to be too much trouble.

The guy offered no apology at all when I told him how he had made us feel. There have no customer service skills whatsoever. Yes it might be an online company, but hey- you still need to comunicate with people too.

BIG MISTAKE - I actually needed curtains for two whole houses and some hotel bedrooms this visit. The order value was going to be in the region of £2k.

I will never deal with this company again.