Dill and Sons Service Ltd

23/7/15 REPORTED DISH WASHER NOT WORKING

28/7/15 HOME VISIT BY ENGINEER No1 SAID HE NEEDED TO ORDER NEW PUMP AND PRESSURE SWITCH

3/8/15 HOME VISIT BY ENGINEER No2 FITTED NEW PUMP AND PRESSURE SWITCH.HE EXAMINED OLD PUMP AND PRESSURE SWITCH AND SAID THEY APPEARED TO BE OK. LEFT SAYING APPLIANCE WAS REPAIRED. LATER TRIED APPLIANCE STILL NOT WORKING.

21/8/15 HOME VISIT BY ENGINEER No3 HE CAME WITH NEW MAIN CIRCUIT BOARD BUT AFTER EXAMINING THE APPLIANCE HE SAID IT WAS NOT THE CIRCIT BOARD SO HE TIGHTENED A FEW LARGE NUTS INSIDE THE APPLIANCE AND SAID IT WAS NOW WORKING AND LEFT.TRIED APPLIANCE LATER STIL NOT WORKING.

3/9/15 HOME VISIT FROM ENGINEER No4 HE CAME WITH NEW HOSES EXAMINED THE APPLIANCE AND SAID HE COULD NOT FIT THE HOSES AND NEEDED TO TAKE THE APPLIANCE TO THE WORK SHOP HE TOOK THE APPLIANCE AWAY. THREE WEEKS LATER.

24/9/15 HOME VISIT BY EMGINEER No4 fifth home visit. HE BROUGHT THE APPLIANCE BACK SAYING THAT HE HAD FITTED A NEW SUMP AND HOSES AND TESTED THE MACHINE (TESTING THE APPLIANCE AFTER A REPAIR IS VERY RARE FOR DILL AND SONS) HERE WE ARE TWO HOURS AFTER THIS VISIT AND THE APPLIANCE IS STILL WORKNG. NINE WEEKS TO REPAIR THE APPLIANCE IS LESS THAN PATHETIC. DURING THIS ORDEAL I COMPLAINED TO IKEA WHERE I BOUGH THIS APPLIANCE THREE TIMES. THEY DENIED ANY RESPONSIBILITY AND CONSTANTLY POINTED AT ELECTROLUX WHO THEY SAID WERE RESPONSIBLE FOR THE GUARANTEE. I WAS GIVEN NUMBERS TO CONTACT ELECTROLUX THEY WERE AUTOMATED SERVICES SO COULD NOT SPEAK TO ELECTROLUX TO REGISTER A COMPLAINT.

SO BEWARE DILL AND SONS WHO ARE VERY POOR AT DOING REPAIRS

BEWARE IKEA THEY REFUSE TO ACKNOWLEDGE THEIR OBLIGATIONS UNDER THE SALE OF GOODS ACT 1979. ALSO THE GUARANTEE THAT YOU GET WITH APPLIANCES IS NOT WORTH HAVING.

BEWARE ELECTROOLUX BECAUSE THEY ARE INVISIBLE AND CANNOT BE CONTACTED BY THE CUSTOMER.