Indesigned - www.indesigned.co.uk

From start to finish my new kitchen went from inspiration to chaos! Woman worked with design and then parts appeared , either wrong size or damaged! The person I dealt with would not answer my phone calls and even threatened to sue me , even though I had a booklet categorising all the examples of non delivery etc! There was even a televised meeting( through hidden cameras) showing the couple frying to sell a kitchen and manipulating some clients who were complaining about not receiving the correct kitchen units! Steer clear of these people or you will lose a lot of money and no kitchen!

They appear pleasant at first and design a good kitchen. The problem appears when the Director came round along with her colleague to take payment. They wanted money up front which we did do (stupidly). They gave us incorrect units that didn't fit, the wrong size and never delivered our white goods. We claimed just under £10,000 as a CCJ and they stopped returning calls and messages. They recently appeared on the BBC's Watchdog too. Highly recommend avoiding at all costs.We've since had to build and install what is remaining of the kitchen ourselves. We've had to buy the white goods again.

Do NOT use this company. This company is a family outfit, setting out to deceive and are grossly incompetent.

The director showed us a sample of an HDF unit and said that this was factory assembled and could be altered to any individual design. After agreeing the design and paying the deposit a date for delivery was arranged. When the day came, only the carcasses were supplied and they were made from MDF and came flat packed, not assembled. They took 16 weeks to complete the supply whilst we lived with just a fridge and a microwave and never once offered an apology, always blaming someone else for the delays. Several 'bespoke' units didn't appear and eventually standard sized ones had to be cut and altered to fit the design. After many emails, phone calls and complaints, the surveyor, who it turns out is the designer's father, came down and tried to blame the fitters, who were dumb-struck, as they couldn't fit parts that hadn't been supplied, or were the wrong size. These fitters, by the way, had been supplied and recommended by Indesigned, but they denied this and tried to pass blame back on to us for using inferior workmen. On several occasions they even sent us parts which were destined for other customers, by mistake.

The final part of the job was to fit the glass splash-backs, and we are still waiting, nearly a year later! I have taken them to the County Court and won, and I'm still waiting!

We made the mistake of instructing Indesigned to supply and fit our kitchen - taken in by the glossy pictures and promises on their website.

The director of Indesigned came to my house and after submitting her plans to me, persuaded me to pay them 70% off the cost upfront, promising me it would "speed things up", and that the kitchen would be supplied and fitted the following week. This was in April and 13 weeks later we still do not have a completed kitchen.

The week she arranged to have our old kitchen removed, she assured me the units and appliances were arriving later the same week. In fact, we were left with no kitchen at all for nearly 8 weeks. When I spoke to the supplier Indesigned were using, they explained the kitchen had not even been ordered until after my old kitchen was removed.

Indesigned are almost impossible to contact, as no-one ever answers their emails or mobiles, and no messages are returned. On the occasion we did get a reply, it was another attempt to string us along, assuring us everything was on schedule and things would all be sorted out the following week. This has dragged on for 13 weeks now, and we have finally realised that they are never going to finish the job, so we are paying for someone else to do it.

None of the photos on their website are actually the work of Indesigned, and the 3 "nationwide" landlines, all connect to one or two mobiles, which go straight to voicemail and the messages never returned!

The kitchen fitter contracted by Indesigned to fit our kitchen, has never been paid a penny by them - despite us paying £2000 to Indesigned for fitting costs back in April.

The tiler contracted by Indesigned to fit our floor tiles has also never been paid.

The other staff they used for doing the survery and electrical work were family members and do not appear to be qualified for the work that was done - particularly the electrics, which have been left in a shocking state, with no certification.

We are having to pay again to have this resolved.

When, after 5 weeks of nothing, we finally started getting deliveries, the wrong units were delivered as the "surveyor" had not correctly done his job. Several units were missing and it was another 3 weeks till they arrived, followed by another 3 weeks before the doors arrived!

All in all it was an absolute nightmare, with both my husband and I having to take time off work to try and resolve things and deal with the immense stress caused to us and our 2 young children from having no kitchen at all and no idea of if and when we would ever get a kitchen.

Every single aspect of our dealings with Indesigned has been a nightmare. We had to try and chase things up daily, deal with multiple incorrect deliveries - flooring, appliances, end panels. We ended up paying to have end panels and pelmets delivered from another supplier, just so the fitter could do his job - for which he has yet to receive a penny from Indesigned.

They have been completely unapologetic and unhelpful throughout, and threatened us to stop contacting their suppliers when we found out the kitchen had not been ordered.

The director has told me today she is winding down the company as she has no money left, hence it is unlikely our fitter will be ever be paid, or our kitchen finished by Indesigned. I would not be surprised if she started up the company under another name however, and would be very upset to think other families might be affected as badly as we have been.

The company is registered to a residential flat in Barnet, and we only ever had dealings with the director and one other lady - neither of whom have been helpful at all during our 13 weeks of misery.

We have reported them to trading standards, but would advise people not to have any dealings with Indesigned or any other company set up by the same director.