Yale - www.yale.co.uk

I would caution against buying anything from this company, I will not be using them ever again!

This is my recent experience with Yale Home it was not a positive one and left my property exposed because aspects of the alarm were not working while waiting for these items to arrive. I paid for the items on the 22nd November they advertised a delivery date of 25th November they had not arrived and no communications from Yale Home until I sent a message on the 26th November the following is a copy of the correspondence between Yale and myself

Nov. 26 My message

Comments; this item should have arrived yesterday please provide tracking number (The items had been marked as dispatched without a tracking number the day before this message)

Nov. 26 Yale reply

Good Morning, (message sent in the afternoon, they are so efficient they can't tell the difference between morning and afternoon) there has been a delay with our systems and not all orders were received the same day as purchased, we are working fast to dispatch all of these as soon as possible. this should be with you in the next few days thank you (Note no apology and does not say its been sent, it should have arrived the day before sending this message)

Nov. 26 My reply

That does not answer my question when will I get them, you have listed the items as dispatched,

please provide a tracking number.

Nov. 30 Yale reply

Good Morning, we cannot confirm tracking number for you yet which is why it has not been provided, we sent a replacement out today for delivery tomorrow with DPD thank you. (suggests a replacement has been sent but does not have tracking number for the original, their previous excuse was there were delays in their systems)

Nov. 30 My response.

So lets get this right you have already sent one but don't have a tracking number? and now you have sent a second one, again without a tracking number. This item was supposed to be delivered on Thursday 25th November its now 30th November and I still don't have the item. In all the emails you have never even attempted to apologise for your failure to fulfil the contract, if fact your messages have been downright arrogant as if its not your fault. If you cant supply things as advertised you should not advertise them, this clearly happens to others as your feedback indicates. Finally please do as I have asked and supply a tracking number.

Dec. 1 The seller added tracking details

Good Morning, please see tracking number via DPD, this is due to be delivered today between 14:24 - 15:24pm thank you. Courier: DPD Tracking number: XXXXXXXXXX

Again still no apology or acceptance that their service has been worse than poor, I definitely wont be using Yale Home ever again. These are security products; my property was at risk during this time if I had known it would have taken over a week to arrive I would have ordered from elsewhere so as to reduce the risk. They usually make some platitude to poor reviews saying something similar to “contact us and we will sort it out”, that is complete rubbish they couldn't care less about customer service and this is demonstrated by their poor reviews and the lack of any apology when they get it wrong!

After receiving a second set of keys that do not work in my lock I am now very dissapointed that I am at the stage now where I am again looking at buying a whole new lock at expense to myself not a very good service at all.

I have enclosed a second set of pictures of the keys

Yet another set of reviews to write.

All I want is some more keys to my lock produced by you is it really too much to ask.

Yours faithfully

Surely you would think the makers could get it right

I had a great experience. The Yale representative was extremely informed and very helpful. He custom fitted the alarm I wanted and guided me carefully through the system. He was extremely helpful in letting me design my own requirements and the Yale set-up has performed excellently since then. We have several pet-friendly monitors in various places around the house. I am told I can move these to adapt to my future needs and reprogram the system accordingly. So far the pet-friendly monitors have not been set off by my large, fluffy cat. The best thing is that the customer service is very good, if I have any questions or improvements, I can call someone and investigate it straight away. The door and window sensors are also very useful. We have now improved the system so that it telephones us when we are away and tell us when the alarm is going off.

I would highly recommend this to anyone. We sleep very soundly now and are very content when away from home for weeks at a time.