Supaglazing Ltd - www.supaglazing.com

Service diabolical. Staff rude uncooperative. Downright rude on occasion.

5 weeks hassle. Damaged my property. No respect for the customer, Do not return most phone calls . Ignore emails.

I would never use them again or recommend them to anyone.

I booked SupaGlazing after a friend at work recommended them. George & Bob (very nice blokes, friendly) attended and took the order for new windows, front door and patio door. Was given a really good quote and signed the order. A couple of weeks later the surveyor attended and tooke more detailed measurements. The fitter arrived on Monday and were completed by Wednesday morning.

Had just a couple of little snagging jobs that were done straight away. Fitter hoovered up and cleaned up after the job.

REALLY pleased, looks like a new house. Have now ordered a new back door as well.

Was dubious i had booked as there were some bad reviews. BUT i cannot fault the company from start to finish.

Would recommend to friends and family

This is the worst company I have ever had to deal with; the management do not want to know if there is a problem. I got legal advice and sent a registered letter when things starting going wrong which was completely ignored. It is so frustrating to deal with a company like this. It took months of waiting to finally get all the windows fitted. During that time the window and rain damaged the walls as they had not sealed around the windows. In the end I just wanted to get the windows fitted so that I did not have to deal with them anymore. The windows had to be remade as they were not as we thought they should be. They also had to remake a sill as it had been measured incorrectly (they had to refit the old window again until this was made). During that time I called the company at least 95 times (I have telephone records to prove this); the secretary to the director is incredibly rude and unprofessional, they are absolutely unbelievable. They promised to come but never showed on numerous occasions. I had to take 5 days off work and wait in on another 6 Saturdays. I feel like they don’t care about customers, in the end one of the directors did get involved but only because she wanted to be paid. She actually threatened to take the windows out if I did not pay when the windows were finally fitted (this was before the windows were even fitted) as she knew the amount of issues I had. Just before they finally finished the job someone from head office came under the pretence to complete the work and said he was not leaving until I paid him, he then tried to take the glass out of the windows and would not leave my property unless I paid him the small amount I had withheld until they finished the job. I had no option but to pay, now am still waiting on the job to be completed. I am reporting them to FENSA as they should not be trading. The fitters were helpful enough and embarrassed by the whole situation, it is not their fault the company is so badly organised. The salesman was very helpful and professional which is why I used the company in the first place (although he did not want to know at all when there was a problem). Apparently he is told not to get involved with problems as it will affect his sales. 

I regret ever seeing the Supaglazing advertisement in my local newspaper. The price the quoted was acceptable but definitely not worth going through months of absolute hassle. Never again! 

Double glazing companies are renowned for being problematic but this has got to be the absolute worst company ever! Of course things can go wrong but it is how they are dealt with that matters and Supaglazing do not care at all and have absolutely no customer service skills. 

I sympathise with the other negative reviews as I have had a similar experience. 

Do not do not use this company, you have been warned! 

I also contacted them about my FENSA certificate as I have not received it but they have not even bothered to reply to my e-mails.They were quick enough to contact me when I posted the this review though, telling me to remove it and threatening me with legal action.

i had my windows and door installed by supaglazing over the Christmas period

I must say my windows look wonderful and my door is beautiful

All staff I have spoken to have been very polite and accommodating to my needs. They were helpful is answering all my questions from sales rep to installers.

I will definitely recommend this company

Having placed the order with company I was unsure that I would have my windows before Christmas, having spoken to the really nice office staff they accommodated my request for Christmas. The installers arrived the day after Boxing Day all bright eyed and ready to work. The product is outstanding and I am the envy of my village.,would definitely use again and would recommend to everyone.

After waiting 6 weeks for my front door( was told 2-3) installers turn up at 11 instead of 9 am. While fitting was in process i was told to fill customer sattisfaction form. Did that and turn around only to see that installer manage to round off screw on the lock. After keep promising himself that he wont work on saturdays again and 1 hour sweating,finally he sort it out. Of course he didnt clean after the job was done.

Since then its been 5 weeks and im still trying to get hold off someone to come back and sort off draught coming all around the door,scratches and a hole where i can literally see daylight from inside and sil fitted without prior insulating the frame. All these faults have been identified by their engeneer.

Save yourselfs a headache and avoid this company. OFT complaint has been submited.

good hard working team even with triple glazing. clean and tidy workers

i will have them back anyday

A CLASS SERVICE AND POLITE WORKERS

work done well fitters left place clean and tidy

will recommend them

a class service

will use again need a cons in the summer and will defo be back