Perfect Glazing www.perfectglazingscotland.com

Don’t buy from this company, 7 month waiting for fixing poor fitting windows

From start to finish the experience has left me traumatised The quality of door is poor and it was fitted with wrong glass and it has never locked properly. There is no warranty for products and I would not recommend.

Purchased windows and doors 3 years ago from the above firm. My door has changed colour and the living window is leaking. I was told I had a 10 year guarantee. I telephoned the company on Monday and they told me I had 3year guarantee. The woman actually was so rude and swore at me over the phone... Please don't use this company

3 years on and what looks good from the outside is rotten on the inside. These lot built a 3mx3m porch and had nothing but problems along the way but it will cost you £100 for a callout BUT you will get it back if its their fault, laugh, laugh,.

A small drip of water through the roof and a quick phone call told me that as they had a Management change out last November all warranties were void and NO they would not come out, end of story.

Now I have a "proper" builder who showed me the gap between my roof and their roof was over an inch wide and water was blowing in and running down the porch timber.

Then he showed me the guttering which was held together with Kitchen Silicone, totally useless for outside with shrinkage and cracking, a gap of 30mm wide was filled in with this in 2 places.

They are happy to take your money but aftercare is rubbish, same premises, same phone number, same employees,  "BEWARE"

10 days after 5 new windows installed yellow staining appeared on the inside frames of several windows. Phoned, texted and email them and still nothing has happened 2 weeks later. They are not interested once they have received your money.

It is a shame because the 2 guys who installed them looked like they did a good job and cleaned up after themselves.

4 weeks after I had 2 upvc doors supplied and fitted 13.1.2016

Cracks at the joints started to open up , both doors leak, have trouble closing the doors, bits falling off.

I contacted them on several occasions by phone and email with no reply.

When I purchased the doors I was told I had a 10 year warranty with excellent support.

Wish I had never heard of them , avoid them at all costs , once they have your money thats the end.

The warranty is not worth the paper its written on.

Assuming the good reviews are not bogus, I congratulate those few on their good luck. For the rest, I thought rather than rant about how bad PG are I would put together this guide.

1) Price: PG were approx 15~20% cheaper than quotes obtained elsewhere. If they are not at least this lower than other quotes then don’t buy.

2) Scope 1: Double Glazing should be a mature industry now with little risk of getting a bad product. However don’t consider PG for anything new. They are fine when replacing existing features. New items such as gazebo or porches require a bit more technical input which the PG contract workforce doesn’t have in their toolkit! Do not use them for Tilt & Turn type windows either as again these windows require careful installation to achieve a good fit & ensure they remain water tight.

3) Scope 2: Make sure that what you requested is what is supplied. Occasionally the workforce will be despatched with door internals which are different from that ordered (due to error in workshop etc). Although change over is relatively straight forward, do not sign off the job until the replacement is made. This will give you more time to go over the installation thoroughly & raise any other concerns.

4) Installation 1: Check that the inner panes of glass are held symmetrically within the frame with no end lower than another. This ensures that the pane does not contact screws in the inner frame. These can damage the pane & cause cracking especially when subject to thermal cycling in winter. It can also lead to misting if the seal between the panes is damaged.

5) Installation 2: Use a credit card to check the seal between frame & window/door seal. PG find it difficult to get a door to both close easily & seal against the weather so particular attention is required here. Check each window in a similar manner.

6) Mastic: PG use an inferior mastic & application technique & their workforce don’t clean the PVC (with white spirit etc) prior to use. Hence, the mastic can come away from the frame. This is often the cause of wind noise around the window/door rather than poor seal. This is difficult to check immediately post installation as the mastic will still be curing. However, if installation goes on over a few days then check those installed on day one by gently pressing the PVC. The mastic should flex if adhered but not part from the PVC.

7) Enforcement 1: people are apt to show goodwill to the workforce after a few days of working in the house & getting to know them. However, don’t let this compromise the checks above in any way. The PG workforce are self employed & have no loyalty to you or PG after the job is signed off. If necessary, get some forceful person to go over the items for you. This will likely delay the job completion & the workforce may want to carry on completing these tasks in a bad tempered fashion. If it is not convenient to you then check with them how long they will work for each evening prior to work commencing & state that you don’t want them working past 20:00 hours or whatever. This can then be used to get them to return the next day if necessary giving you even more time for thorough checking.

8) Enforcement 2: PG are not set up to handle remedial repairs to their own works nor posses the customer relations necessary to administer it. Consequently, it is likely you will reach impasse at some stage. Take photos of any unsatisfactory item & send them via e-mail stating the repair you would like & the time frame you feel they should comply with. PG may get round to repair but in my case it was necessary to take them to court via the small claims. For items less than £200 this costs £17. You should be prepared to attend the Sheriff Court in Glasgow if necessary & getting time off for this may be the main obstacle. However, whilst PG often opt to go to court they seldom turn up meaning you are able to claim travel expenses etc. The main reason for going these lengths would be to safeguard the guarantee on the items (hopefully they will take more attention of subsequent requests). If a decree is finally granted go straight to a Sheriff Officer firm to enforce rather than sending PG a copy. This increases their costs but saves any further delay.

9) Enforcement 3: As PGs goods come with a 10 year guarantee it is reasonable to expect them to make repairs as they become apparent over this lifetime. If they refuse it is possible to take them to court to honour this obligation. This is covered in the Small Claims court guidance.

10) Communication. PG will not phone you back despite assurances to the contrary. Make sure you structure requests for remedial repairs with a date by which they must get back to you. You can also contact them via their sales email.

11) Payment: Do not sign off the job & pay until the steps above have been completed to your own satisfaction. Then do not pay for the job in cash but use a credit card. PG have already changed name once. Unless they actually change their company number then this device does not absolve them of their liabilities. However, knowing the performance of PG as I do, it is unlikely they will survive in the industry long term. Consequently, the Credit Card company are jointly liable for the terms of sale & can be sued etc. for repairs if PG go bust.

Good luck.

I had a 3x3 conservatory fitted in July/Aug 2014 and it looked wonderful. However, over the winter I had damp issues and all my cane furniture went mouldy, the nails in the plasterboard went rusty and came through the plaster and paint on the inside dwarf walls.

I got a landscaper in to slab the area of my garden in July 2015 and that's when the nightmare began. The foundation was found to be too small for the external brick dwarf walls - therefore water penetrated the cavity. They had also backfilled the foundation and wall immediately after the build and this had ( due to the amount of water falling as rain) undermined the cement in the joints. There was none left. The whole of the base was filled with water and no wonder I was getting damp walls. There were breathers in the wall - at the wrong level and on one side of the wall there were none.

It took me 5 weeks to get any kind of response from them. They kept telling me that they done drain the garden with a small conservatory, and would not go further- leaving it to me to repair their shoddy work. Today they came to fix the issue. A kid with a bucket and spade could have done better. They were dirty, untidy workers that promised they would do a good job to repair the poor build and have left my garden a mess. My landscaper will have to tidy up their mess, at an expense once again to me. They also tried to hide the soil they were supposed to be taking away by throwing it behind sleepers I have had installed. I saw them on CCTV and had my partner stop them before they went too far. Their customer service stinks and you can never get a straight answer from them. STAY WELL CLEAR OF THIS ROUGE TRADER.

We have just had (22/2/15 ) 9 Windows installed by Perfect Glazing. The windows are of the highest quality, the team of installers were first class, they were extremely clean and efficient, and when they left you would not know they had been..!

The price was very competitive, I would have no hesitation in recommending this company

I used perfect glazing for a summer room. The build quality and time taken was spot on but I'm still waiting for the paperwork a year later. They subcontract their work and you can negotiate price and if there's any work you want done by your own contractors so there's a lot of flexibility